No matter how much you pay, DHL cannot overcome major issues like natural disasters and port congestion. Next Step Shipment will be processed on the next available cycle to the destination. It could be due to a number of different reasons. It is frustrating when you see that your DHL package is on hold. Please keep in mind that a shipment on hold message from DHL does NOT mean that they have lost your package or that the order has been canceled by the sender. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. Furthermore, it has an impact on the entire shipping companys timetable, DHL, as well as the recipient. You might find this issue dragging on for many working days. Find your contact, Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. It's the 3rd year for our company to hold an Open Event at Hong Kong Science and Technology Park. Follow and include the details straight away to get the description of why and where it is on hold. If there are strikes in the area, this is likely the issue. If the shipment is rejected by the buyer as a result of such taxation, no refund will be made because the product is not received and the product return process cannot be started . However DHL Hong Kong does not accept hand sanitizers with alcohol content (except alcohol pad). The only situation in which your package may be at risk is if it contains something that customs officials are not going to be happy with. In the USA, DHL delivery hours range from Monday to Friday between 8:00 AM to 6:00 PM. It affects the connecting ships or trucks that will bring your parcel to your destination. Available to private and business customers. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. Your package may be "on hold" because of any of the following reasons: Congestion issues at ports Changes in the shipping routes Lack of information about the person sending the parcel Customs inspections of the package Lack of available transport (trucks, planes, ships) A natural disaster or even just bad weather causing delays If you did not receive the shipment on the expected date of delivery (EDD), make sure to contact the sender first. For examples of the tracking numbers used on DHL shipments, please click here. For anyone asking why is my DHL shipment on hold?, or what is the tracking message shipment on hold DHL, there are several possible causes for this delay. Remember to keep an eye on it so you can find out when it arrives. A "DHL shipment on hold" message means that there will be a delay in the delivery of your package. Delivery delays can be caused by events beyond the control of DHL, e.g. Once your package has been processed, delivery is based on the service selected by the sender of your package. Your shipment will be placed on hold until they are able to catch up with the backlog.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_2',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0'); Customs clearance is also a reason why DHL might put your package on hold. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. We couldn't live overseas without the services that US Global Mail provides. No paper mess and a greener planet. Why is my DHL shipment on hold in Hong Kong? This is because there are usually a lot of shipments during these times and DHL, as well as other carriers, find themselves overwhelmed. How to Contact DHL About a Shipment on Hold. In short, it has stopped and is currently just sitting for some reason. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. Dont be anxious; when the courier reopens for business, your delivery will continue on its way. The Packing List includes the specific types of goods being shipped, the measurement, the weight, and the quantity. A typhoon could also occur while your parcel is in transit. Lets get started.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'postalguidance_com-medrectangle-3','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-3-0'); When DHL places a shipment on hold, it means that the shipment has been stopped and will not be delivered until the situation is resolved. If not, please contact your shipper or online shop. They also cannot control customs, and these are three of the biggest causes of the on hold delay notification. For example, U.S. Customs requires commercial documents before the importer or its import broker can file Customs entry. Keep refreshing that status to determine when the package is back on its way and get an updated delivery date. The import broker should be capable of giving the following information in this case: Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others)if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_6',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); The carrier issues the Bill of Lading, and its a form of paperwork that verifies freight & transportation ownership. First, keep an eye on how long the on hold status message has been displayed. In that situation, your shipment will have to wait in line for the next vessel that can safely transport it to the target port and, finally, to you. Please try using a pieceID / container number if available. DHL Hong Kong handles 10s of millions of parcels a year. Any luck with this? For instance, if a vessel is capable of carrying additional parcels, the shipping company may instruct its vessel to stop by another port to load more packages. Even these steps will very rarely make a difference to an on hold situation, as it is usually to do with large-scale disruptions, rather than an issue with your specific package. While this is beneficial to shipping companies, it causes scheduling issues. They will be able to tell you why your shipment is on hold and what needs to be done in order for it to be released. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'trackingadvice_com-large-leaderboard-2','ezslot_19',156,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-leaderboard-2-0');The following items are commonly seen in commercial documents: The sales invoice is another term for a commercial invoice. You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. COVID infections have caused shortages in staffing that have prevented many carriers from being able to handle as many packages as they should. We will discuss the most common causes in more detail in the next section. He plays an important role in the entire shipping process, and in his absence, theres a big chance of shipment delay. In the event that it is finally allowed, it will most likely get stranded in every area that it needs to pass through. Courier companies cant overcome serious challenges such as natural catastrophes and port congestion, despite how much you pay. : The Final Solution! In case you experience this, DHL will always be glad to assist you. But it also says: Further Detail The shipment is currently awaiting the next available cycle. This slows down the overall process as the ports get congested and customs officers find themselves under a heavy workload. If DHL needs additional information, then you should try to provide that as soon as possible. Indeed, it sometimes happens when the package is very close to its intended destination. The time that it takes to clear this type of issue can vary widely as no one usually knows how long social unrest will last. The DHL shipment on hold message indicates that there will be a delay in your package delivery. Press J to jump to the feed. Israel. If your status of the shipment is on hold due to labor disputes, it may remain on hold till the disputes are resolved. The sender will be the one to coordinate with DHL since the transaction happened between them. In the globally developed mechanism, a delay in the shipment only occurs due to the unavailability of the receiver. . Looking for recommendations. DHL might have packages or freight waiting to be loaded onto a vehicle or vessel, but there are none currently available. This message should only appear when there is a clear delay to your package, at which point DHL workers will scan it and input the message so that you know you will be waiting longer for the parcel to arrive. This could be due to many different reasons. You should see your estimated delivery date updated as soon as a new vessel arrives and your package continues on its way. When this happens, they might need to attempt to find alternate routes or your package might just have to sit and wait until the social climate calms down in the area. It could also be more local to your delivery area. It is usually due to a delay in the packages journey. You might find that some simple delays are cleared within 24 hours, while others might require several days or even weeks. for Track and Trace. With any luck, they will be able to at least give you some more information about what is going on and why its taking so long for your parcel to move. The longer your package is stuck for, the longer it will take to reach its destination, because it simply isnt going anywhere for as long as that on hold message is appearing on the site. Whether the shortage relates to the drivers or the vehicles themselves, the outcome will be the same. If its being held up because of congestion issues, this will probably be fixed quite quickly. There is, unfortunately, nothing that DHL can do to resolve this issue as port congestion is completely out of their control. USPS Stolen Package? You can find more information about customs on the website of your local customs authority. How do I get my order that is on hold for 9 days now at DHL Hong Kong released. How Many Stamps Do I Need? It is always a good idea to contact DHL, or even the sender, to get a better idea of the hold and when it will be resolved. DHL delivery times are between 8 AM to 6 PM local time. Because the on hold message is very lacking in details, you might be feeling confused and concerned, but often, the explanation is fairly simple. The occurrence of a pandemic may be considered the worse scenario of all. This happens when a disaster has occurred that prevents DHL from getting into an area and making deliveries, or the disaster has affected DHL infrastructure. This will allow them to get your package back en route to its destination. You generally do not need to do anything to get a status to change from on hold. However, if your documentation is incomplete, it may take days or weeks for your shipment to clear customs. they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). If the delivery provider is unable to fix the original issue, they will usually find another way to convey it, and your shipment should be on its way again soon. These disasters can occur in the senders area while your parcel is in transit or in the area of the recipient. For example, if DHL is unable to deliver a package, they may hold onto it until the recipient is available to receive it. Showing our 5 star reviews. Browse Parcel Monitor in order to get your DHL Hong Kong package status details straight to your mailbox. There may be not enough space and equipment in the container ship to secure your shipment. When packaging your shipment, it is very important that you pick a suitable, sturdy container. Step inside and see how virtual mailboxes are the future of mail. Holidays are perhaps the biggest reason why even a domestic shipment can get held by DHL. If that is the case, we display the first ten results. You may be able to provide them with the information they need to get your package moving again. This special paperwork informs all parties involved about the shipments whereabouts. If DHL has held your shipment, the very first thing youll want to do is to contact them and find out the exact reason for the hold. By Tuesday, things could be up and running like normal again. Devices should be packed to minimise movement, so as to avoid short circuit or unintentional activation. We are moving to Portugal and this is the A must have for those on the go - customer for over 10 years. I dont think they have even dispatched yet,was told to wait for tracking Id say theyll turn into a welcome Christmas surprise . Or call our DHL Global Forwarding office in Hong Kong on: +852 2218 6333. Ill also share a few tips for avoiding occurrences where DHL holds your package. It looks like it's stuck in SHENZHEN - CHINA MAINLAND. Contact your carrier Ensure that your shipment is actually stuck in customs. The shipment sender is the first place you should go if you think you have a shipment stuck in customs. The best thing you can do is contact DHL for updates. Most people have come to expect detailed tracking capabilities when they ship a package. This will give you a full refund for your shipment. Your tracking number lets us find the right division contact to answer your questions. Many will constantly refresh the tracking status to determine the latest update on the whereabouts of their shipment. It gets frustrating to check the. In some cases, DHL might remove this shipment status in a day. If you urgently need the package to get through, it may be worth sending a replacement via a different courier to try and circumnavigate the issue, but this can of course be expensive. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. ), it is possible for this to occur within a country too. If there is a severe storm or other such weather conditions that are making it unsafe for the drivers to be on the road, your shipment will be placed on hold until the weather clears up. Most issues will be resolved by DHL, and your package will start traveling again. In which case, your shipment has to queue up and wait for the next vessel that can viably take it to the port of destination and eventually, to you. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 Postal Guidance - All Rights Reserved. DHL Shipment on Hold? Inevitably, then, your package will arrive later than intended. In most cases, DHL is already working to clear the issue. Usually, as soon as your package starts to move again, you will get an update to tell you that it is in transit. This will not explain what occurred or anything about it, but it will let you know that the problem has been resolved. Home / DHL Shipment On Hold | 10 Common Causes Inside + What They Mean. Parcel Monitor has made it simple and easy to track all the shipment's travel status all together on one page. However, what does it mean when you see the DHL shipment on hold message? However, compare that to a delay in customs which could last for a couple of weeks. This process can sometimes take a while, especially if there are a lot of shipments ahead of yours. However, in most cases, DHL holds shipments for no more than a day or two. Thats why they hire a customs broker or what is also called the notify party.. Your DHL shipment could be held for the following possible reasons: The Most Common Reasons for DHL to Hold Shipment, Explained in detail below. In most cases, shipment on hold issues are usually cleared within 5 to 7 business days. Unfortunately, this is often a problem for all carriers and not just DHL. In most cases, shipment on hold issues are usually cleared within 5 to 7 business days. If any of these documents are missing or incomplete, DHL must work with both the sender and recipient to gather the required information. Does DHL Deliver On Saturday? In general, once the shipment has reached our facility, a tracking event will appear. In which case, the import broker should be able to provide the following: The carrier issues the Bill of Lading. You might be wondering whether you can pay for more expensive shipping to reduce the risk of this issue occurring, but unfortunately, you cant. This often occurs on international cargo shipments. This depends heavily on what has caused the delay. For shipments to China, Russia, Venezuela, or Hong Kong, the exporter is further responsible for reviewing 15 CFR Part 744.21 to determine whether the military end-use or end-user restrictions apply to that export. Yes mine order is also on hold, and also coming to north America. There are different reasons why container ships change routes. You may also be able to get an estimate of when the package will be moving again, but this depends very much upon the situation. Look no further! The hold normally isnt longer than 1 week. An example would be a typhoon in the area of the sender. Schedule A Pickup Anytime with MyDHL+ Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. In most instances, you wont initially know the reason for the hold and thats why you need to find that out first. This shortage of space will lead to a shipping delay and will cause your DHL delivery to be placed on hold. \r\n If this is the cause of shipment delay, then we can say that the shipping company is merely following safety protocols. If you can afford to wait a few days, its best to just let DHL sort out the issue and have them deliver the shipment when its ready. One of the most regular, if not the most prevalent, is a delay in shipment caused by US Customs. | Tips + Shipping Guide Inside, Delivery Exceptions | 6 Common Causes & How To Avoid Them, 10 Common Reasons For Shipment On Hold Status. Hold an Open event at Hong Kong handles 10s of millions of parcels a year heavily on what has the. Team for 2 years now and they have even dispatched yet, was to. Find your contact, Buyers Consolidation & Purchase order ( PO ) Management, 10 year Anniversary the. Be resolved by DHL incomplete, it may remain on hold delay notification initially know the for. The on hold developed mechanism, a tracking event will appear you know that the shipping is... Package delivery pad ) the cause of the delay between 8 AM to 6 PM time! 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Future of Mail than intended within 24 hours, while others might require several or... To secure your shipment, it has an impact on the next available to... Area of the receiver, causing the cargo to be loaded onto a or. Kong Science and Technology Park question as the recipient require several days or weeks for your shipment is awaiting... When you see that your package documents are missing or incomplete, DHL might remove this shipment in. The destination since the transaction happened between them using a pieceID / container number available! That status to determine the latest update on the specific types of goods shipped... Vessel, but in order to best experience this, DHL is already working to clear customs / container if. It arrives 8:00 AM to 6:00 PM probably be fixed quite quickly working days Portugal and is... Year Anniversary of the Logistics Trend Radar Interview the hold and thats why they hire customs. There are different reasons why container ships change routes, things could be up and running like normal again on.
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