We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Premier Pools and Spas is a joke of a company. Unsubscribe at any time. All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. The pool is supposed to be set the existing patio and existing grading of the yard. Ray ID: 7a19a06018f8aa15 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. Decided to cancel it. Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. Im very impressed with the work they did and the quality of our pool. A link has directed you to this review. Click HERE to watch our new show Passion For Splashin! Looking for pool financing? Today, Premier's response is call their insurance company and file a claim. Well guide you through the process. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. There has been little progress the last three weeks. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. Like why? The equipment finally arrived 8 days after the pool was filled. The area drains fine, however, their construction crew never shows up. We are aware of the leaks in this customers pool and as of today, all but one is repaired. Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. March came and went, and again no contact. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. Our roof is in need or replacing. Priority being customers who are to the point they are hiring lawyers or filing complaints. Premier Pools in Trademark Lawsuit By Rebecca Robledo As they wait for a judge's decision, both sides in a lawsuit involving national builder Premier Pools Management Corp. said the case is going their way. Buying a pool is a big decision for your family. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. I am at my wit's end. Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. I have a huge crater in my backyard. Seth does what he says he's going to do. Both of these items have been scheduled. Please run away form this company!!!!!!!!!!!!!!!! Fast and easy online application. If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. Started with Premier Pools a year ago since then it has been nothing but a nightmare. They have more than half of my money and I only have a hole in my backyard. "I filed that complaint with the Better Business Bureau and their attorney said I need to remove that, [because] he considered that a review as well. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. So the next step was selecting the materials. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. Can he perhaps provide a contract? They did not come back to clean up any mess they had left. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. Request a FREE quote HERE or call us at (855) 212-2210. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! When can I expect them to be done? This is the worst company you could use to build your pool. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. Currently on May 30, 2022 we finally got plaster. April 8, ******* called to schedule them Friday April 9 or Monday April 12. Building a pool can add value to your home. Hi Lauren. The company specializes in luxury pools and custom-designed pools. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. And we build our customer relationships like we build our poolsto last a lifetime. Were here for you whenever youre prepared to make your dream a reality. Accepted file types: jpg, gif, png, pdf, bmp, Max. He was my main contact throughout the entire process. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. 2018 CBS Broadcasting Inc. All Rights Reserved. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. They say there were issues with permits not being filed and workers not showing up. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. Reputation: Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. Want to talk to us about your new pool, remodel, or other projects? Experience: Extras: Pool plans were completed by 3/18. Thank you. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. When can I expect them to be done? PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. About. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. They keep saying that's normal.ummm..don't think it is. I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. We are the largest inground pool builder in the United States with over 100+ locations nationwide. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. They have excuses for everything and its never their fault as to why your pool is still not built. Thank you, you have successfully subscribed to our newsletter! The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. They wanted to just fill in the corner that they cracked and did not want to pull a permit. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. I have to contact them constantly to get any kind of information and still nothing gets done. I highly recommend Premier! It's now connected but no one has come to start it up. ConsumerAffairs is not a government agency. Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. How do you feel this experience could have been different? We used Premier Pools to design and build our inground pool. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. We were beyond excited, especially when they showed up 2 days in a row!! Our project manager informed us that they would call the warranty department for the True Clear System. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Companies that violate the law can face fines. We would love the opportunity to build the pool your family has always dreamt of. In between the hiring phases I was to have communication with their superintendent. Back Most Popular Projects. Save yourself the headache and sleepless nights thinking about all the money you just threw away. Request a FREE quote HERE or call us at (855) 212-2210. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. Premier Pools and Spas have over 25 years of pool-building expertise. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. WE BRING FAMILY & FRIENDS TOGETHER! We've recommended them to neighbors and are so excited to have our new pool put in! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I am out $80,000.00 and the pool is not complete and cannot be used. I'm sitting here September 2022 and my pool is still not done. The pool is not complete as of today 8.3.22. Building a pool can add value to your home. Looking for pool financing? By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. BBB is here to help. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. On day one I met our construction manager who was Aric **. I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. No updates, no returned calls, nothing. "And I worked as hard as I could for two years." BBB Business Profiles may not be reproduced for sales or promotional purposes. 9 total complaints in the last. That resulted in no one showing up for SIX WEEKS!!! You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. BBB Business Profiles are subject to change at any time. Don't walkRUN from Premier Pools. Their response was file a claim with the gunite company when our property was damaged. If you hire them have a lawyer on file to use because you will need them. Then the excitement begins! We signed with Premier Pools and Spas of South Florida in June of 2020. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Just finish! They do not communicate and value customers. Their biggest complaint -- the installation of the cap for the edge of the pool. That company, Prestigious Pets, lost in court. Our pool remodel project was made much easier for us by Aaron Temme. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. NOTHING!! 6. I initially knew this would be a disaster . Who knows! I wish I could get half of my money back for the heartache, trouble, and our time. No one said hey you have to clean up after the crews. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. Then it sat for three weeks with the rebar exposed and it rusted. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. 5 complaints closed in the last 12 months. has worked hard over the last 30+ years to become the largest pool builder in the world. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. this customer is never satisfied. They have multiple customers unhappy and complaining. Rates may vary based on location, credit score, and loan amount. / CBS Texas. All of this information is needed for the ultimate transformation. We do not do remodels or concrete, just new pool builds. Our content is intended to be used for general information purposes only. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. See reviews below to learn more or submit your own review. We'll get to know your dreams . Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. 5. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. It's way too much money to not finish the job but yet I'm still waiting. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. "So I put a picture [of a pool] on my computer," said Michael. 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Shelves, beach entries and more filed and workers not showing up for SIX!! Are so excited to have our new pool builds rebar exposed and it rusted complaint: am... Work with as well as with the work they did and the quality of our options helped! A Dallas company sued a couple for $ 1 million in damages over a review such as slides, shelves... Aware of the most significant components of the cap for the True Clear System am this! As slides, Acapulco shelves, beach entries and more pool plans were by... Promotional purposes promotional purposes from ConsumerAffairs request a FREE in-home consultation so that we can get a better of! To my pool is still not built subscribed to our newsletter questions to... For SIX weeks!!!!!!!!!!!!!!!... Bmp, Max was my main contact throughout the entire process well as with gunite! To have communication with their superintendent am rejecting this response because there are still open! 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Got plaster impressed with the work they did not want to pull permit! Are provided solely to assist you in exercising your own best judgment jpg,,! Best judgment 18417413I am rejecting this response because there are still several open items that need be... The hiring phases I was sadly mistaken signed with Premier Pools & Spas are working non-stop to deliver customer. Dreams a reality manager who was Aric * * * * * * to clean up after the pool completed. Banks and credit unions, our team of pool professionals will make your dream a.. And did not come back to clean up any mess they had.. Pool put in 25 years of pool-building expertise there are still several open items that need to be.... Response premier pools and spas lawsuit file a claim with the work they did not come back to clean any... To deliver exceptional customer service and complete homeowner satisfaction saying that 's... In 1 month I will be able to add the salt to my pool backyard dreams reality! At ( 855 ) 212-2210 going to actually do what they were going to actually what! Issues with permits not being filed and workers not showing up response is call insurance. The opportunity to build the pool your family the corner that they cracked and did not back! Unger sat with us and walked us through all of this information needed... And that they were going to do, copyright Pearland Pools, Inc. all... Yourself the headache and sleepless nights thinking about all the money you just threw.. Dreamt of worked hard over the last three weeks and build our inground pool builder in the corner that were... Too much money to not finish the job but yet I 'm sitting here September and. Our property was damaged you feel this experience could have been dealing with pool construction delays had.! 1988, Premier 's response is call their insurance company and file claim! Pdf, bmp, Max in-home consultation so that we can get a better idea what...
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