We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. Both were great and service was good. Our only full day there, the bathrooms ran out of toilet paper quite early in the morning and no one was there to refill them. They did. ", "I was on hold for over an hour," she added. Does Great Wolf Lodge provide Sign Language interpretation services? Are there any water park restrictions if I am pregnant? We got our wristbands and proceeded to the pool area. For the safety of our guests, we have to limit the number of people that occupy a suite. There are changing rooms, lockers and showers available for you. I was actually surprised by how good the pizza is. "Shame on you for not properly investigating and looking at your reviews online, and not having some type of system where you can figure out how to refund people their money back in a timely manner," Walker said. "It's going to be six or seven. Cmo puedo avisar al resort? Please note that inflatable toys are not allowed in the water park. The room was okay, but we didn't spend much time in the room anyways. Am I able to charge things back to my room? Bonus Deals can only be used on bookings directly through greatwolf.com. No effort whatsoever to update anything except the price. Does Great Wolf Lodge offer birthday party packages? Disappointed once again. At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. Qu necesito mostrar cuando llegue al resort? Smoking including the use of electronic cigarettes and smokeless tobacco is not allowed on guest room patios and balconies, or in any area of the resort or water park. Room check-in does not begin until 4:00 p.m. or as your room becomes available. If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. Great Wolf Lodge Grand Mound 3.5-star family-friendly resort in a rural location Take advantage of free water park access, a poolside bar, and mini golf at Great Wolf Lodge Grand Mound. Any child who still uses diapers or is susceptible to accidents must wear a protective swim diaper inside the water park. Do you accept prepaid cards and debit cards? Visit greatwolf.com and log into your account to see Bonus Deals. Can I use scooters, Segways or Hoverboards inside the lodge? That is where you will receive your keys and water park wristbands. Dont waste your money! Visit Website. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival. There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions. Who can use mobile check-in and how does it work? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The activities take place in front of the elevators/restaurant/bathrooms/food cart/shop. Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. Larger items, such as luggage, will need to be kept in your room or vehicle. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. What do I do? Resort officials say they will offer full refunds to all guests. Customer service looked up the information and also saw that Sandusky had our same rooms available for the same night, but since we would be booking the rooms less than 2 weeks prior to our stay the prices would be $500 more! I contacted customer service and they assured me that was not the norm. Not sure what to bring? for detailed information on our cancellation policy. La mayora de nuestros resorts ofrecen excelentes planes de comidas que se pueden agregar a cualquier estada. However, Gov. The COVID-19 pandemic delayed the opening of the highly anticipated attraction that sits on 29 acres off Highway 120, near Interstate 5. . 20500 Old Highway 99 SW, Centralia WA 98531, USA. Even before the trip, Walker noticed she was charged $259 not once, not twice, but three times. They did nothing to clean the feces or to make it a safe clean place for kids. We could not defeat the final dragon but my daughter was happy she could redo quests and earn more points to get up higher on the leaderboard. We found the lifeguards to be very attentive in watching everyone, which made us feel very comfortable. Please view our terms and conditionsfor detailed information on our cancellation policy. Food and trash all over the ground, snack wrappers and fake eyelashes were floating in the murky waters of the hot tub. You do have the ability to dial out from suite phones. There are requirements for certain rides for maintaining body positions such as grasping handles or keeping legs in position. I only wish they would change it up periodically so there would be different quests when we return, but I'm pretty sure they are always the same. We booked 2 kids cabin suites ($800+/night each). Please. Answer 1 of 11: Hi fellow US travelers! On 11/21/2021, I had procured a flight to California and subsequently booked a stay at Great wolf lodge Anaheim instead on 12/16/2021. Dunkin Donuts was just ok. We appreciated being able to order on the app for pickup and we ate all meals in our room except for the first one at Camp Critter. more. It refunded many customers, but some fell through the cracks. We look forward to welcoming families back to our resorts and creating more howling fun moments. I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. Indoor waterpark resort Great Wolf Lodge has axed its plans to expand to Visalia. Yes! However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here:greatwolf.com/terms-and-conditions. Where do I go when I arrive at the lodge? The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. Due to Covid-19 safety precautions, the water park and all additional amenities are currently reserved only for our guests. The ice cream place was good for a vacation treat.MagiQuest: This was the highlight of my older daughters stay. We had high expectations after it had been talked up by many of our friends.We arrived around 1PM on the day we were checking in. Coast Guard approved life jackets are available on a first come, first serve basis. How can I secure valuables during my stay? Great Wolf says it remains in close contact with officials and plans to share updates with guests when available. You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. It was there for more than an hour while they cleaned the rooms around it.- Grossness: The lifeguards are all teenagers - they don't enforce any cleanliness rules. But Great Wolf Lodge is hoping the reopening process is sped up. In my opinion they should allow you to leave the towels (which are striped and are obviously different than the bath towels) in the room that can be accounted for after checking out. Whether you're looking to host a business conference, corporate retreat, youth group outing, or any other type of gathering, our sales and catering staff can help you plan an event your guests won't soon forget. We're happy to assist guests in making copies, faxing or printing, however there is not a business center on-site. Guest further acknowledges and agrees to comply with all safety requirements . The Buckhorn Exchange, Gift Shop sells a few essential toiletries in case you forget to pack them. We can offer a variety of options to meet your needs! To redeem points, members must book directly on greatwolf.com and be logged in to their account. We can also assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. I brought our towels to return to the waterpark while dropping the kids off at the arcade, and the waterpark was already closed, so I had to carry the towels around with me while in the arcade. The incidental hold is $100 per night. Local calls are included in your stay. Members must log in and select their Bonus Deals before completing booking. Waterslides and our elevated attractions are not wheelchair accessible. However, you may smoke in designated smoking areas. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card. My kids LOVED IT. We will see how our experience at Zender's goeswe may or may not be back to GWL in the future. The water park was filthy Friday evening. Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. I am wondering if anyone can help me, this performance has been cancelled and i am. This is the version of our website addressed to speakers of English in the United States. We got the mini-magi for my younger daughter which just let's them light things up and open chests and "earn" coins but really is just so they feel like they are participating.Storytimes / etc: We don't participate in these things but couldn't help but hear them as we wandered around doing MagiQuest - it was super loud whenever they did these things. Great Wolf Lodge operates as cashless, so there is no ATM on-site. Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. Points cannot be redeemed when booking by phone. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. I will never spend money here and encourage others not to. February 28, 2023. It is mostly a money-suck designed to constantly up-sell you to the next lever to get as much money from you as possible without a focus on the guest having the best experience.- To reach any activity or the water park you have to walk through a huge, over-priced arcade of flashy lights, with most things rewarding simply tickets or toys via those rigged grabber-machines. Having now seen them (but not rented), we would NOT rent one in the future. And after three tumultuous years, a new survey from the Public Policy Institute of California found that the majority Californians have a bleak economic outlook for the future. We went to GWL in March 2020 after covid began, but prior to lock down. Bonus Deals are tailored to individuals. If we didnt drive do long to get there we would have left. CONCORD, N.C. Great Wolf Lodge in Concord, about 30 minutes from Charlotte, will reopen to the public this week. Purchase your Day Pass here. How much does the lodge require for incidentals? I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! With Easter being early this year, we decided to book for the weekend after Easter to avoid the chaos of spring break crowds. Delivery & Pickup Options - 12 reviews of Dunkin' "So first of all - IT IS IN THE LOBBY OF THE GREAT WOLF LODGE. Was it the deal of a lifetime? Can we bring our own puddle jumpers/life jacket? And it would be difficult for us to change our dates when you are trying to coordinate 10 people's schedules. La hora de salida es a las 11 am, pero su familia an puede disfrutar de nuestro parque acutico hasta que se cierre. Our resorts consistently rank high in cleanliness as measured by you, our guests! Great Wolf Lodge offers a full spectrum of dining options for your family. How do I set up a group stay or event at Great Wolf Lodge? I have brought my kids to this location many times in the past and they love it. Pool chairs are available on a first come, first serve basis throughout the water park. The resort was supposed to re-open 3/22 (after being closed due to covid). "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. Wired access is also available at our lodge within our conference function space. If my family has food allergies, how can I let the resort know? Some properties may have special restrictions. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we'll try to rebook your trip for different dates. I would've appreciate the bathroom that adjoined the two rooms to have double sinks though.We ate on both sides of the Lodge restaurant for dinner, one time at the buffet and one time at the menu-ordering side. We quickly learned during our stay that it's quite unfortunate that there isn't a better location for all the kids free activities other than the lobby because it makes it difficult to get around. Qualifying stays also earn points for packages added, cabanas, ancillary purchases such as late checkout, and onsite spending charged to the room, such as retail or food. The splash zone was good for the youngest. "It should fall off in three to five days," she said she was told. 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