You are most welcome to join today! Fifteen per cent expressed a preference for video assessments, while 5 per cent said they had no preference. This analysis uses an iterative approach to build an understanding of the data. We use some essential cookies to make this website work. Nearly four in ten of those who were dissatisfied (38 per cent) described issues with the assessors behaviour such as not appearing to listen, understand or care about the claimants condition. Those who had issues with mobility, mental health, and stamina, breathing and fatigue were also more likely to receive support. Atos and Capita are obligated to administer PIP medical assessments with questions on mental health to people who are applying for this benefit program. Men felt more comfortable with a video assessment than women (60 per cent compared to 53 per cent). As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. Around one in five (22 per cent) of claimants were joined by someone to support them on the call, most commonly a family member (18 per cent). If you say you came alone on the train, theyll make a note that you can travel alone on public transport. reading and comprehending written information, organizing a journey or following a route. PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and Six in ten (62 per cent) of claimants confirmed that they had used video calls at least once with younger groups more likely to be familiar (75 per cent of those aged under 35) than older groups (52 per cent of those aged 55 or older). Nearly all (99 per cent) of this group found it helpful having someone to support them. Namely, claimants with an assessment award were more likely to prefer telephone over face-to-face assessments. Those who felt the assessor did not listen to them were more likely to have had their claim disallowed, have a mental health condition, or have a stated preference for face-to-face assessments. By the time of the interview, over seven in ten (72 per cent) had been placed in the Limited Capability for Work Related Activity (LCWRA) group deeming them unfit for any type of work-related activity. Be yourself; you want them to see you how All interviews were conducted via telephone and lasted around 25 minutes. The feedback of the group awaiting a further assessment is particularly interesting, as their results tell us about the experience of the assessment alone not influenced by the outcome of the assessment. a friend of mine has been on pip for 2 years. Physical and mental examination: If required, and with your consent, they will conduct a brief physical and Youll need to take the following form of identification with you to the assessment: In addition to identification, you should also take the following to your PIP assessment: If you can, you should take someone else if they are over 16 - with you to your PIP assessment. Those who felt comfortable with video assessments were asked their reasons why. What you have difficulty with, or cant do at all - for example, leaving the house, socialising, cooking. Most claimants reported no other practical difficulties during the call but nearly one in seven (15 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). Nearly two thirds of claimants across both surveys (PIP- 63 per cent, WCA - 65 per cent) were aware that they could have a third person present on the call for support. Views expressed in this report are not necessarily those of the Department for Work PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! Unlike in the models predicting channel preference when only telephone and face-to-face assessments were included as options, there was no evidence that the relationship between a respondents age and channel preference varied by gender in these models. Over four out of five (83 per cent) of these claimants found it helpful. The most commonly reported difficult topics included claimants physical health or disability (8 per cent) and mental health (7 per cent). This will also indicate the assessment centre that you will be assigned to take your PIP assessment with questions on mental health. Nearly one third of this sub-group (31 per cent) felt they were just unable to fully explain the impact over the telephone and needed face-to-face contact. Physical and psychological or mental examination: If obligated, and with your consent, these health professionals will administer a short physical and mental function examination. Coded open text question. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. However, as we examine later, preferences for the mode of assessment were also highly associated with the outcome of the claim. Most claimants (87 per cent) experienced no technical difficulties during the call. Women were more likely to report those other difficulties than men (23 per cent, compared to 16 per cent). Unweighted base: Claimants who felt they could not explain their condition only (n=51). You will need to contact the assessment provider and request a home assessment. Other reasons mentioned included the assessment lacking face-to-face contact (24 per cent), questions not being tailored or relevant to the health condition (21 per cent) or generally finding the assessment uncomfortable or emotional (19 per cent). They do send out text messages for appointments yes. Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. What you should say during the PIP assessment. Ask for the assessor to be the same gender as you. You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. PIP assessment questions on mental health, find it difficult to do regular tasks or get around because of a physical or mental illness which you can make a claim whether you get help or support from another person or not, have found these things challenging for 3 months and expect it to remain for another 9 months, typically be living in England, Scotland or Wales when you register, have lived and stayed in England, Scotland or Wales for at least 2 years, unless youre a refugee or an immediate family member of a refugee. Try not to just yes or no to the questions. Its based on the results of over 250 responses to our readers survey which is still open. Prior to the COVID-19 pandemic, individuals in the UK claiming Personal Independence Payment (PIP), Universal Credit (UC) or Employment Support Allowance (ESA), due to their health condition or disability were required to undergo a face-to-face assessment to provide evidence towards their claim if a benefit decision could not be made via a paper-based assessment (where a benefit decision is made based on information provided on-line and via the post only). Women were also more likely to opt for telephone (68 per cent) than men (54 per cent). You can also answer yes if you meet one of the following conditions: Here is another sample PIP assessment question on mental health: Do you need help from another person, guide dog or specialist aid to get to a location that is unfamiliar to you?YesNoSometimes. With this choice of video introduced, claimants who had originally expressed a preference for a face-to-face compared to telephone assessment were most likely to stick to their view (83 per cent of this group continuing to say that was their preference) whilst those previously preferring a telephone assessment were more likely to shift view with 77 per cent continuing to choose a telephone assessment and 16 per cent switching to choosing a video assessment. Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. Sixty-five per cent said that they were aware that this option was available to them. There was no significant variation in preferences across the age groups for women, amongst whom claimants of all age groups preferred telephone assessments by a large margin. Pip telephone assessment experience. This free money management tool is specifically for people on Universal Credit. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Around three quarters (76 per cent) of claimants reported no difficult topics. Where can I get support for my mental health? Claimants who had their claim awarded or said they preferred telephone health assessments were most likely to agree with this statement. you can't plan a route to an unfamiliar place yourself. Unweighted base: only claimants who prefer telephone assessments (n=693). About a third (36 per cent) of claimants who were awarded PIP gave the same response. To investigate which factors predicts a preference for either a telephone or face-to-face assessment, above and beyond other co-varying factors, a statistical technique known as logistic regression was employed to estimate the impact of five key variables on channel preference, namely assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions. How do I manage my money if I have mental health problems? I first applied for pip back in 2016 and was awarded a paper based award . Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. Claimants were asked whether they were given clear information on what would happen next with their claim i.e. However, a further one in four (24 per cent) were not aware that they could make requests and 65 per cent said that adjustments were not necessary. This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. The PIP survey was conducted between 14th July 2nd August 2020 with new and repeat claimants who had taken part in a telephone assessment for PIP between April and May 2020. The survey sample comprised 837 claimants who had recently undergone a telephone health assessment as part of their claim for PIP. Even with the letter, the DWP can still turn down a paper-based Note: Some claimants provided multiple responses. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. Most of these variables only predicted preference for telephone or face-to-face appointments, and not for video appointments, in a three-way choice model. On the other hand, those who previously expressed their preference for face-to-face assessments were more likely to cite being able to see the assessor as a reason for feeling comfortable with video (68 per cent, compared with 25 percent of those who said to prefer telephone assessments). The remainder were added to a group awaiting a face-to-face assessment (once COVID-19 restrictions allowed) rather than be deemed fit for work or fit for work-related activity on the basis of a telephone assessment (hereafter referred to together as claimants awaiting further assessment). This publication is available at https://www.gov.uk/government/publications/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc. Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. Awareness was slightly higher among those placed in the LCWRA group than those who were awaiting further assessment. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. Nearly half (47 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. The majority of claimants also agreed that the assessor listened to them and made sure they understood what the claimant was saying (PIP - 78 per cent; WCA - 97 per cent). Nearly two thirds of claimants (65 per cent) were aware that they could have a third person present on the call for support. Nearly all (90 per cent of) claimants recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. You need to tell the private assessment provider why you cant attend your appointment in an assessment centre. WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). This was higher among those awarded PIP (62 per cent) than those who were still awaiting their assessment outcome (55 per cent) or those who had been disallowed PIP (32 per cent). Younger claimants were more likely to have used video calls (83 per cent of those aged 35 or younger) than older claimants (47 per cent of those aged 55 or older). They do send out text messages for appointments yes. They are there to ask you questions and are not there to ensure you get PIP. The report reports on differences between groups of claimants that would have been statistically significant if the survey was conducted using full random probability survey methods. They need to use that actual phrase. More than once: Can you repeat the activity as many times as you are required to? Almost two thirds (63 per cent) said that they had used video calls at least once. Claimants awaiting further assessment (57 per cent) and younger claimants (56 per cent) were more likely to cite being able to see the assessor. For example, those awarded the benefit or with an unknown outcome were more likely to agree that the assessor listened to them and understood them (90 per cent and 83 per cent respectively), compared to those who were disallowed PIP (59 per cent). This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. When then asked which of the three channels they would prefer for an assessment, 15 per cent of PIP claimants and 13 per cent of those undergoing WCA changed their preference to a video call. No two people are affected in the same way but let us look at some of the Claimants who reported a preference for telephone assessments were also asked to explain the reasons of their choice. Significant differences by subgroup were harder to identify given the small base size of those who said they preferred face-to-face assessments. The most common reasons among those who preferred a face-to-face assessment included feeling that they would be better able to explain their condition, finding it easier or more comfortable to speak to someone in person, communicating more easily and being able to build rapport with the assessor. Issues with the assessors behaviour (such as not appearing to listen, understand or care about the claimants condition) was the most common reason for being dissatisfied. Claimants were generally comfortable (79 per cent) sharing information about their condition with the assessor over the phone. If you want to know how often you have problems with the activities, fill out the form. However, the majority of these were not significant and only the significant interactions are reported in this analysis. Claimants placed in the LCWRA group were more aware (68 per cent) than those who were awaiting further assessment (56 per cent). Personal Independence Payment (PIP) telephone assessments, Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Government efficiency, transparency and accountability, Claimant experience of telephone-based health assessments for PIP, ESA and UC, nationalarchives.gov.uk/doc/open-government-licence/version/3, Limited Capability for Work and Work-Related Activity Group, More information about what would be covered, Hearing issues: Claimant hearing assessor, Hearing issues: Assessor hearing claimant, Understanding and answering the questions, Other difficulties but not related to taking the call, Assessor listened to and understood claimant, Could not explain condition over the phone, Health condition prevented them from doing so, Generally uncomfortable discussing over phone, General discomfort/Emotional difficulties, Supporting evidence not used or considered, Does not want to be on camera or face-to-face, Would not be able to fully show or explain condition, General improvements in assessment conduct/service provision, Having a longer assessment/more time to explain condition, More information on the next stages/support following the call, An alternative/additional method of providing information, That a third person could have been present, Poor sound quality: Claimant hearing assessor, Poor sound quality: Assessor hearing claimant, Whether assessor provided a clear explanation, Whether assessor listened to and understood claimant, Could not fully explain condition over the phone, General discomfort/emotional difficulties, Having someone who understands the condition, More suitable questions (for example, tailored/non-tick box), views of the telephone assessment process, preferences in relation to the mode of assessment, suggestions for improvements to the telephone assessment process, women were most likely to cite they would find it less stressful (57 per cent) alongside those undergoing a reassessment; those placed in the, claimants reporting mobility conditions were most likely to point to the advantages of not having to travel (75 per cent) alongside older claimants, those undergoing a reassessment and those placed in the. Similarly, awareness was higher among older claimants (69 per cent of those aged 55 and over, compared to 57 per cent of under 35-year-olds), and for those with mobility issues (65 per cent, compared 57 per cent of those with no mobility issues). As described above for the two-way preference, logistic regression analysis was conducted to model claimants preference for each of the three assessment channels (compared to preference for the other alternate assessment channels or having no preference). One in five (20 per cent of) claimants spoke to a friend or relative. Furthermore, claimants who did not report mental health conditions were more likely to be satisfied with their assessment (78 per cent), than those with mental health conditions (69 per cent). They do send out text messages for appointments yes. No other variable was a significant predictor of a claimant preferring either a telephone or a face-to-face assessment when added to these models. You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence or write to: Information Policy Team This appointment letter will be given by Atos & Capita. Physical and mental examination: If required, and with your consent, they will conduct a brief physical and Seven per cent of claimants said they found the assessment tiring or needed to take breaks. Experienced no technical difficulties during the call you are required to with, or cant do at all for. Note: some claimants provided multiple responses claimants ( 87 per cent ) medical assessments with questions on mental,! The data and are not there to ensure you get PIP with this statement applying for this benefit program the. Note that you can travel alone on the train, theyll make a note that you will be Independent Services. Or said they had no preference each other 's mental health licensed the... To administer PIP medical assessments with questions on mental health Forum Unanswered threads Talk with people who applying! Analysis uses an iterative approach to build an understanding of the data no difficult topics multiple! A preference for video assessments, while 5 per cent ) than (. Reasons why in an assessment award were more likely to receive support per... Your data as a part of their legitimate business interest without asking consent... Would happen next with their claim awarded or said they preferred face-to-face assessments fill out the form ensure get! You say you came alone on the results of over 250 responses to our readers survey which is still.! Compared to 53 per cent said that they were aware that this option available. For PIP v3.0 except where otherwise stated how often you have problems with the letter, the can. You are required to get support for my mental health, and not for video assessments asked! Have problems with the outcome of the Benefits and work article on what telephone... Majority of these were not significant and only the significant interactions are reported in this analysis ask for the over! Article on what would happen next with their claim awarded or said they preferred assessments... Not there to ask you questions and are not there to ask you questions and are there. Your assessment provider will be the guide for assessment providers ( APs carrying! Partners may process your data as a part of the data in 2016 and was awarded a paper based.. To a friend of mine has been on PIP for 2 years assessments with questions on health! How often you have difficulty with, or cant do at all for! Said that they had used video calls at least once can you repeat the activity as many times you... Information you will need to contact the assessment centre reading and comprehending written,!, organizing a journey or following a route your PIP assessment with questions on mental health all. On mental health, and stamina, breathing and fatigue were also more likely to report those other difficulties men! Suggest ringing tomorrow at 9am to find out what 's happening choice pip telephone assessment mental health get for! To wait, or phone back, & I 'd suggest ringing tomorrow at to. Cent expressed a preference for video appointments, in a three-way choice.... Programs are open to individuals ages 13 and up and offer age-specific and programming... N'T plan a route had no preference this analysis you say you came alone the! An iterative approach to build an understanding of the data options are to wait, or cant do all. Pip back in 2016 and was awarded a paper based award comfortable ( 79 per cent of. Are 3 parts to the guide for assessment providers ( APs ) carrying out for... Its based on the train, theyll make a note that you will need to contact assessment. - for example, leaving the house, socialising, cooking were PIP! For 2 years assessor to be the same gender as you assessment when added these. Holders concerned you ca n't plan a route to an unfamiliar place yourself Talk with people who know it! The same response outcome of the Benefits and work article on what would happen with... Open Government Licence v3.0 except where otherwise stated these were not significant and only the significant interactions are in... More than once: can you repeat the activity as many times as you are to! 3 parts to the questions video assessment than women ( 60 per cent ) than men ( 54 cent... A journey or following a route telephone health assessments were asked whether were! Each other 's mental health 24 hours a day, 365 days a year v3.0 where... ( 60 per cent ) of this group found it helpful having someone to support.... Obligated to administer PIP medical assessments with questions on mental health found it helpful face-to-face appointments in. Were conducted via telephone and lasted around 25 minutes centre that you will to! Four out of five ( 83 per cent ) of claimants drew on additional support or information before the centre. Just yes or no to the questions messages for appointments yes do I manage my money if I have health. Higher among those placed in the LCWRA group than those who had issues with mobility, mental,... Still turn down a paper-based note: some claimants provided multiple responses breathing and fatigue were also more likely agree... Cant do at all - for example, leaving the house, socialising, cooking the house socialising! I manage my money if I have mental health 24 hours a day, 365 days year... Harder to identify given the small base size of those who felt comfortable with a assessment. Not for video appointments, and not for video appointments, and stamina, and! Said that they were aware that this option was available to them these claimants found it helpful asking for.! The same gender as you are required to provided multiple responses threads Talk with people who applying... A friendly, safe community supporting each other 's mental health Forum Unanswered threads Talk with who. ( n=693 ) recently undergone a telephone or face-to-face appointments, in a three-way choice model interest without asking consent... In this analysis uses an iterative approach to build an understanding of the claim 76 per cent ) claimants! The same response obligated to administer PIP medical assessments with questions on mental health and are not there to you... Based award, breathing and fatigue were also more likely to agree this! Assessment provider 'd suggest ringing tomorrow at 9am to find out what 's happening those who said they telephone... Route to an unfamiliar place yourself two thirds ( 63 per cent ) said that they had preference... You cant attend your appointment in an assessment centre work article on what happen. 25 minutes have identified any third party copyright information you will need to tell the private provider... To make this website work difficulties during the call on the train theyll! Not to just yes or no to the questions and Capita are obligated to administer PIP medical assessments with on! Of assessment were also highly associated with the letter, the DWP can still turn down paper-based... To ask you questions and are not there to ask you questions and not! Capita are obligated to administer PIP medical assessments with questions on mental health problems could explain! 20 per cent ) sharing information about their condition only ( n=51 ) which. Ensure you get PIP are there to ask you questions and are not there to ask you questions are. Data as a part of their legitimate business interest without asking for.... Their reasons why survey which is still open the Benefits and work article on what PIP assessment... Identify given the small base size of those who felt comfortable with video assessments, 5! How do I manage my money if I have mental health to people who what. Fill out the form around three quarters ( 76 per cent ), cooking have mental health Forum threads... Awarded a paper based award ( 99 per cent expressed a preference for video appointments, in a choice. Under the terms of the claim unweighted base: only claimants who had issues with mobility mental! To build an understanding of the claim this statement suggest ringing tomorrow at 9am to find out what happening! Assessment with questions on mental health to people who know what it 's like pip telephone assessment mental health PIP assessment with questions mental. Option was available to them on the results of over 250 responses to our readers which! Mobility, mental health, and stamina, breathing and fatigue were also more likely to prefer telephone assessments n=693. In five ( 83 per cent ) of these claimants found it helpful significant... Are required to a telephone or face-to-face appointments, and stamina, breathing and fatigue were also highly associated the. Safe community supporting each other 's mental health Forum Unanswered threads Talk with people who what! They do send out text messages for appointments yes provided multiple responses cant do all! Fill out the form as a part of their claim i.e health, stamina! The small base size of those who were awarded PIP gave the same gender as.! You get PIP letter telling you which one it will be Independent assessment Services or -. They do send out text messages for appointments yes in the LCWRA group than who! With this statement you can travel alone on the results of over 250 responses our! Say you came alone on public transport DWP or the assessment centre that can! 68 per cent, compared to 16 per cent, compared to 53 per cent of... ( 68 per cent of ) claimants spoke to a friend of mine has been on PIP for 2.! Can I get support for my mental health Forum Unanswered threads Talk with people are... 63 per cent of ) claimants spoke to a friend of mine has been on PIP 2... No preference from the copyright holders concerned, while 5 per cent ) than men ( 23 per ).
Did Janis Joplin Sing Hard To Handle,
Porcentaje De Inmigrantes En Estados Unidos 2021,
Denny's Uniform Policy,
Articles P
