On the other hand, if parts are needed, they are available at retail price from AmericanElectric. The large flashing number needs to be set to 20. $129.99 . Please return defective batteries to AmericanElectric. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed and shipped immediately therefore we have a NO cancellation policy after an order has been placed. To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as the order number on our website. The battery is sealed and cannot be opened or fixed. If your item is on backorder or unavailable, we will reach out to you via email or phone. If you still cant find the email with your tracking number, feel free to send us an email via our contact us page and we will send you your tracking number promptly in a response to your email. 10 reasons to buy. This includes delivery to the customers residence outside/curbside to ground level. How to Replace Brake Pads ____________________________________________________. This service relies on FedEx Ground, so we do not ship to P.O. Is my Jupiter Electric Bike battery replaceable? A business address must have a loading dock to qualify for free shipping also, if it does not then they must pay the additional $30 fee for lift-gate delivery. This warranty will last the ENTIRE life of the bicycle! Jupiter Batteries JB12-075 Replacement Battery. Modification requires professional knowledge and expertise, and therefore, is recommended that modifications take place only at a licensed retailer. Unpack your bike box and if you have any missing parts or damaged parts email our Customer Care Team with photographs and your findings: info@electricbyke.com. Shipping & Handling is not included, beyond the original standard warranty period, and will be the responsibility of the customer. Shipping Charge:Rs.200.00 (Min. Damaged or Defective ItemsIf you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery atservice@ewheelsdealers.com. The MSRP value of the promotional items will be deducted from the refund. It is recommended that you use UPS whenever possible for your return. Always document the condition of your bike with photographs prior to disassembly and prior to closing the carton and shipping. Mike - I don't know much about the batteries. This phone number will be listed on the commercial invoice so customs can reach you to clear your order. Jetson Adventure Adult Electric Bike. Remove the brake pad on the back of the caliper first (the large hex nut 5mm). $50.00 Extra Cost =If unit is shipped within 48 states by freight home delivery to customers residence. Jupiter Care is available for purchase within the first 45 days of owning your Jupiter Bike. The owner may also return the unit to QuietKat to make the needed repairs, but will be responsible for shipping costs each way. Always keep receipts from any services performed to the vehicle by an authorized distributor or service center. Please inspect the packaging of your items when they arrive. Start month is when bicycle is delivered. How far can I go on a single charge? Large items that ship by freight (the XB-504 & Cabo Cruiser) include Free Shipping to the nearest freight terminal or to a commercial business address with a loading dock. Outside temperature, rider weight and wind to name a few. After a support ticket has been opened a technician will respond to your ticket and an email will be sent to you. Please try to stay in this range, the timing on this step is important. 2021 Jupiter Electric Bikes. Since Juiced modified the case there is not a direct replacement, but one thought is that one of the cases may fit OK, sort of like how the Juiced wide batteries would still fit their narrow frames with a bit of overlap. This warranty is effective the day the product is delivered, and it applies to factory defects and defaults only. Charge the battery as you normally would until the light on the charger turns green. Sort By. Please send us the pics or videos toinfo@qualisports.usif your Quali-Bike experiences a problem. Before making a claim, please contact our service department atinfo@staging.quietkat.flywheelsites.comas there may be a simple fix for the problem. Six (6) Months from the date of purchase on the batteries and charger. Copyright 2023 Replacement Battery Store. (Home businesses do not qualify as a business address, business addresses must be to a commercial business location). 1 reply from Jetson Bike team - 11 days ago. It is your responsibility to check with your Customs office to see if your country permits the shipment of our items to your country. It is the customers responsibility to know the legality of the products ordered in their country. Even if you did not buy directly from AmericanElectric,this warranty still applies, provided you purchased the product from an authorized AmericanElectric dealer. Please note that where free shipping is offered it applies only to shipments within the continental and contiguous 48 United States. An additional $50 freight delivery fee is charged for shipping to New York City (Zip codes ending in 100-104, 110-119, 150-196), Marthas Vineyard and any island delivery within the 48 contiguous United States. To avoid a delay in receiving your order from customs, consider the following: Provide us with a phone number where you can be reached by customs when your item arrives. Installing the Front Wheel Battery for Generation 1 & 2 Jupiter Bikes - YouTube We show you how to replace and install a new front wheel battery on all generation 1 & 2 Jupiter Bikes. Always keep your original packaging for at least 30 days in case of return, NAKTO E-bike will not responsible for preparing of the packaging for return. If you need to exchange it for the same item, send us an email at ebikesbyrevolve@gmail.com and send your item to: Revolve, 258 Saw Mill River Road, Elmsford, NY 10523, United States. Lithium Ion cells can "fall asleep" which can block your battery from charging. To contact ourCustomer ServiceDepartment, please email. 12 Month (ONE YEAR) Battery Limited Warranty. 1 product rating About this product. The bike must be professionally disassembled and packaged in the same manner it was received to avoid damage during transportation. How to Replace a Tire or Tube Shipping & Handling is not included, beyond the original standard warranty, period and will be the responsibility of the customer. The Revolve Electric warranty only covers electric bikes and frames that are purchased from and assembled by distributors or retailers licensed by Revolve. If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Yes. 360 Watt-Hours. MSRP $895.00 Amazon I'm having a battery problem in my Jupiter ZX Tata company ki battery lag ke mili hai even abhi sirf 2 hi service hui haiPlz solve my problem. Check to see if package has been opened. At the discretion of X-Treme, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns. Wildsyde may at its desecration suggest or accept the use of a third party to perform repairs or part replacements only upon pre-approval from a Wildsyde representative. Customer is responsible for returning merchandise at their own expense. Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. . We do not refund original shipping charges for goods that are refused for delivery at customs. Please do note the limit of racks is 25KGsPLEASE CHARGE YOUR BATTERY EVERY MONTH - IF NOT IT VOIDS THE WARRANTY TERMS. Don't sign for the number of packages that are supposed to be on the pallet. X-Treme does not pay the shipping fees to return the batteries to us however we will pay to ship the batteries back to you. Bikonit, 4422 E Airport Dr, Str A. Ontario, CA 917617. We do not cover scratch, dents or other cosmetic damage not caused by X-Treme. If the item was marked as a gift when purchased and shipped directly to you, youll receive a gift credit for the value of your return. The refund method at will be negotiated between Bikonit and the Custome. Pinpoint the locations of all defects. The cost to return those parts is the responsibility of the purchaser. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting another item sooner. This section will give you the essential information about what to expect with the delivery of your item. NAKTO E-bike will not replace any part without first seeing photos or video of the damaged part. The dispatcher will let you know what dates they have available. Do not refuse the shipment. Malfunctions due to any of the following conditions or causes are not covered in the warranty (the owner will be charged): NEW BIKE SERIAL NUMBER AND FRAME SERIAL NUMBER. Don't screen your calls until your item has been delivered. Check Jupiter specifications, mileage, images, 6 variants, 15 colours and read 4197 user reviews. The Sinch's stem allows for 5" of adjustability to suit this range of rider heights. The bike must be returned to us in perfect condition, unused other than a reasonable test ride of <10 miles, free from dust, dirt and scratches, worn tires and damaged components etc. Customer is responsible for the proper packing and return of the defective parts. If 14 days have gone by since your purchase, unfortunately we cant offer you a refund or exchange. Freight damage claims are extremely time sensitive. We will send you the tracking information within 24 hours to the email address you provided when checking out. To be eligible for a return, customers must return the product in 100% new, re-sellable condition. A business address must have a loading dock to qualify for free shipping also, if it does not then they must pay the additional $30 fee for lift-gate delivery. The components are sealed, but water can still penetrate if the components or bike is fully submerged. Listen for something broken inside. For example: two pallets. Five (5) years from the date of purchase on all structural frame components and frame. Charger not included. It is the customers responsibility to know the legality of the item ordered in their country. Month - if not it VOIDS the warranty TERMS your ticket and an email will be for. Do not ship to P.O brake pad on the commercial invoice so customs reach. You use UPS whenever possible for your return can block your battery EVERY -., so we do not ship to P.O bike must be to a commercial business )! 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