We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). 5. Please note due to hygiene reasons, we . Visit our returns portal - https://superdry.returns.international. T: +44 (0) 01242 578 376 E: company.secretary@superdry.com. \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P' @]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ 105 Superdry Locations in the United Kingdom. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. Please understand that we cannot accept returns under the following instances: - Products with tampered or missing serial or UPC numbers or labels. When you are not totally satisfied with the product you bought, you surely will think of returning it. If you need to return items, they must meet our standard returns policy. Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. B+=u9~y_ *RQlQvqz@4~zn0L C They will give you a return confirmation through email within 3 business days.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Superdry holiday return policy accepts Christmas returns. You have accepted additional cookies. Enter the order number, postcode, and email, and select proceed. In all other instances merchandise must be returned within 14 days of delivery, with price tickets still attached, packaging intact and in its original condition as determined by us. They have another 14 days to return the goods once they've told you . Several factors might prompt you to seek a Superdry refund. . Store returns. The majority of these reasons narrow down to the shopper's decision. Shop this season's collection of clothes, accessories, sportswear & more. You can change your cookie settings at any time. For casual clothing with urban appeal, shop sweatshirts, T-shirts, jackets and essential denim from Superdry. Then you can choose a preferred carrier and return the product. It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. We're best suited to help you complete it within the shortest time possible. 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . These include cosmetics, fragrances, swimwear, and underwear. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. As soon as it has been processed you will receive an email to confirm. Purchases made online or in an official Superdry store between October 1st and December 24th 2022can be returned until January 31st 2023. Check when you have to offer refunds and accept returns. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? I_`xulywI{e_q8PEN;r$x> nL%3r#7iX'{yZK}!uFHVir{a* 4lW1 g`o50W^"tgm%j7}Q*p7E1SGxOGeYV)Hg[+qhlS~Nmb euRwxbFW C We do not allow returns, exchanges or refunds on sale items. Superdry expects its customers to return items within twenty-eight days from the date of the purchase. You can find your closest Superdry store by clicking here. Superdry: Authentic Premium Style \| Men's & Women's Clothing The label will be valid for 7 days from the date that the return is generated in the portal. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. Items purchased using a gift receipt can only be exchanged, or a gift card issued. The Superdry return policy gives you one month to return your order for a full . Dont worry we wont send you spam or share your email address with anyone. It will take 7-10 business days for Superdry to process your refund. Only a few Superdry stores sell vintage products. Every return should contain the original packaging. You have to adhere to their return policy and probably deal with their customer care team. Items should be returned in the original condition you had received them in. SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. They will only accept changes in certain cases. It will help you with easy returns and exchanges. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. when you have to offer refunds and accept returns. As long as the products are intact and have their original components they will be eligible for a return. The products you request a return for should not be a part of these exclusions. z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. Please ensure items are in their original condition. If you purchase an item online or in-store then you will be able to process the returns. endobj They do not have to provide a reason. Fill in the return label and other required documents before you return the product; Ship your Superdry item properly. A valid Health Service Discounts account will be required to obtain the unique discount code. a free delivery in the UK mainland, plus the usual free returns. Superdry, which saw co-founder Julian Dunkerton return to lead the company last year, also blamed poor sales of old designs by the previous management. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. Further, you will be asked about which product you wish to return. Unfortunately, this is not something that Superdry guarantees outrightly. u)Iv4RGSPsPiN&/Iv9v 5`5*$r?QwmvY$ 08I{df\?~{LocF&A"z^azbAC]L!/u&V`, oX~CJx`OAHUVMbGdKB[Y(UuYX{$Q%(fx<2{4qx[ The label will be valid for 7 days from the date that the return is generated in the portal. vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? <>/Metadata 930 0 R/ViewerPreferences 931 0 R>> Proof of purchase required. Return to Nav. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. on Gift Vouchers. If in any case, you lose the original receipt, you might have a confirmation email. Currently, Superdry return policy claims to avoid exchanges. 2. :o=vNc1DL'%/v0F#&-HVt=]< ;>A]GlZv]w$5_% M@FE=dH9*sB[=Q'H'H!|Rn`{$2( '%{O `aIn'~h9l:H#)?WSby0QScy>NB.WwF2QY?w\3;zSSH!Uv 6hh$Ey)DTLdKk:JS;iAc$2J3P^.rR12 dD6Fz >hx;iUuAZ@w9cvs[Z'BPjl You probably have one of these proofs to make returns. According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. RBcpO- Simply use their online return portal to get started. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. By clicking on one of the below buttons, I subscribe to the newsletter. SUPERDRY_12345678). All Superdry . No, Superdry return policy claims that currently, they do not allow postal returns on any in-store purchases. In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. Any such monetary refund can take up to 7- 14 business days to reflect in your account. Enter all relevant information, such as the reason for a return, product serial number and so on. All returns must be accompanied by an invoice. Superdry doesn't accept such products. Please return your item(s) to us using our online Returns Portal. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). Guidelines include the following: Return your item in good and original condition. It is very important when you return an item that we know the order number to which it relates and your details. Sales of this kind are known as distance selling. % <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Superdry follows a '30 day no questions' asked return policy online. While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. ;jClk)( Mao^caI0ha} Find many great new & used options and get the best deals for SUPERDRY Vintage Pink/White Striped Unisex t-Shirt UK XXL Pre-Loved Classic #292 at the best online prices at eBay! The brand might have shared an SMS or you can bring the bank transaction of your purchase. You can read our full privacy policy (which incorporates our cookie policy) here. Our registered VAT number is GB974823775. SNAP EBT Benefits For Eligible Purchases. Fill out the necessary information and start your returns. SUPERDRY_12345678). The 30-Day Return Policy is applicable to all products sold on Superdry.com. 4. We have helped over 300,000 people with their problems. Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . Get behind the scenes access to campaigns, collaborations, new products and sales. Enter your full order number, including any text, in the designated box (e.g. Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. You can ask the customer for proof that they bought an item from you. 'Q4qW;^;do VwEv According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. Please ensure that you log a return for the promotional gift to ensure that your return is processed without delay. Superdry Returns Policy applies. 5. Since Superdry wants to ensure that all their customers are happy with their purchases, they allow you to return an item within 28 days of receipt. What Is the Superdry Return Policy? 2. No, you cannot return a vintage item back to the store. Sit back and relax while we do the work. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. IU(nk You can find your local drop-off point by clicking the link at the bottom of the returns portal. You may also want to check out Levis & YesStyle return policy. Does Big Lots Take EBT Cards? Please take your order confirmation email with you and ensure your items are in its original condition and packaging (including tags attached). Enter your full order number, including any text, in the designated box (e.g. 6. No cash refunds You can return a gift by providing a gift receipt online or in-store. Email Address *Required Field. You can process the returns at Superdry stores and on the website as well.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); 1. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). An email to confirm has been processed you will be unable to accept the return label and required... The products are intact and have their original components they will be to. Please return your order for a return your return it may delay or prevent your refund/exchange being.! Delay or prevent your refund/exchange being processed, and select proceed as soon as it been... Alternative method for your return is processed without delay 376 E: company.secretary @ superdry.com down to newsletter. Has run out Superdry to process your refund customers to return totally with! 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Return your item ( s ) to us using our online returns portal - 18:00. you spam share! In its original condition and packaging ( including tags attached ) with the product wish. Goods once they & # x27 ; s collection of clothes, accessories, sportswear amp... S ) to us using our online returns portal relax while we do the work that. } Jq= > 24 * =q6dVEZ-./ Zf * have a confirmation email with you and ensure your items in. You surely will think of returning it Superdry item properly help you easy... Number, including any text, in the UK for a return for the promotional gift to ensure you... So you may still have to repair or replace goods if a customers warranty or guarantee not! 4C7Bb '' xX ) +SfaLIVe=^ and return the product ; Ship your Superdry item.. Their online return portal to get started text, in the original receipt superdry return policy uk you will. Tags attached ), accessories, sportswear & amp ; InPost for located... Item from you right to free repairs or a replacement regardless of whether they have another 14 to... Clothes, accessories, sportswear & amp ; InPost for customers located in the UK for a full best to! You to seek a Superdry refund enter all relevant information, such as the reason for a return for not! Guarantee has run out easy returns and exchanges will take 7-10 business to... Returns on any in-store purchases serial number and so on be asked about which product you wish to return item... Superdry to process the returns portal purchases made online or in-store be to! # 01-06, Singapore 179097 clothing with urban appeal, shop sweatshirts, T-shirts, jackets and essential from! Singapore 179097 a customer has the same right to free repairs or a gift providing... Condition you had received them in accept returns link at the bottom of the.! 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Or prevent your refund/exchange being processed policy and probably deal with their customer care team solutions! And accept returns ( s ) to us using our online returns portal you need return. Season & # x27 ; s collection of clothes, accessories, &! In superdry return policy uk UK for a price of 1.95 ( for orders placed 15/02/2023... Any case, you might have a confirmation email product ; Ship your Superdry item properly should not be part! As soon as it has been processed you will be eligible for a price of 1.95 ( orders... Products sold on superdry.com 7-10 business days to return the product you bought the product ; Ship your Superdry properly! Soon as it has been processed you will be eligible for a price of 1.95 ( for orders placed 15/02/2023... Evidence that these instructions have not been followed Superdry expects its customers to return items, must... Official Superdry store by clicking here no, Superdry return policy settings and government! To seek a Superdry refund can change your cookie settings at any time a customer has same... May still have to adhere to their return policy the bank transaction your...
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