%PDF-1.7 Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. I will certainly take your advice and write the State of California. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. LauraS Viking refuses - saying it was paid with vouchers. I was on the 3rd week of the affected trip. It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. This is the version of our website addressed to speakers of English in the United States. Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. Technically, no. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. All of Vikings competitors made the same offer. 89-60. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. Stanley Keyles looks at the Viking River Cruise website. There are mice in my vacation rental! As the UK government have just removed the 10 day quarantine period for double vaccinated individuals, I tried to book a cruise from Malta on the Viking Venus for this July. But whats this $452 bill? So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. The cruise line offered her future cruise vouchers worth 125 percent of her fare. 59 or less. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . Can I get my 173,116 Chase Ultimate Rewards points refunded? At 67 days before departure, there were NO Shore Excursions available to reserve. If you have a facebook account, Viking has a page there. All rights reserved (About Us). Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. 119-90. (In fact, first time to Europe). No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. Is this legal? When we purchased this cruise, we paid for Deluxe Accommodations. I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. Karin Price Mueller | NJ Advance Media for NJ.com. Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. The representative promised to get back to Keyles. Absolutely ridiculous. Great advertisement but horrendous customer relations. Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. stream I appealed twice and they still refused a refund. This resulted in the cruise price jumping by 600! Please email us your contact information at tellus@vikingrivercruises.com so we can call you. I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. But why cant I get a refund? Finally, we were told we could not make arrangements for our own excursions. 1 0 obj Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. Started June 21, 2021, By It did not respond to requests for comment, but Keyles got a call back the same day. If you dont see it, ask for it. The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. Sorry. Big Mistake! Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! its a lot of money to spend and most want value for money. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. The Fosses rebooked their cruise for this April. If you booked through a travel agent, chances are that the agent got that email instead of you. 60% of Full Fare. The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. endobj 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. #24 states a different situation than yours, so maybe your TA is at fault. So we were back to having NO shore excursions. Were always here to help. Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. But by then, the price increase had claimed the voucher plus an extra $628. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. How do you ensure profitability? Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. They got no advance notice, no onboard cash. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? If you paid with vouchers, those vouchers will be returned to your account. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. Now it wont refund my $3,606. I mean, shed already collected on the 125 percent promised with her first credit. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. The next time a travel company offers you a 125 percent voucher, be careful. You have to fly in via the UK only'. The total cost was $15,599, including a three-day land add-on and travel insurance. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Will I ever see my refund from Pacific Holidays? we have done 3 river cruises with avalon and have been very satisfied. If you cancel a cruise, the cancellation matrix applies. We even had the insurance! <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. unfortunately some cannot get the chance to have their holday again, or are unwilling to risk it. I'm glad you posted this Yoda Mom. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. Review tags are currently only available for English language reviews. But for me, the best explanation is that the company is in business. While the travel vouchers are good for 24 months, given the state of the pandemic and its global reach, and our medical conditions and age, we will not be traveling any time soon and certainly not in the next 24 months especially on a ship of any kind, Keyles said. Powered by Invision Community. Cookie Settings/Do Not Sell My Personal Information. While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. It promised refunds later,. Vrbo took my $1,270! This response is the subjective opinion of the management representative and not of TripAdvisor LLC. #5. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. Refunds are made based on the cancellation conditions. Powered by Invision Community. It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. It won't cost more than the price of the cruise. They dont particularly care what their image is other than great river and ocean cruises. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. Viking was threatening to leave us in Iceland. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. You will be able to leave a comment after signing in, By Another couple on this trip are also having no luck. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. 2. This has always been Vikings ambition and will remain so. Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . And heres a 2015 case involving United frequent flier points. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. At Viking, your experience means the world to us. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). Its been eight months. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. Looking forward to my next trip, This is the version of our website addressed to speakers of English in the United States. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). CARRIERS RIGHTS. This article was published on June 25, 2021, and updated on June 23, 2021. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. You still had your local tours and many other items included. And I have a miserable autumn date to sail on, she adds. On top of that, we were charged $200. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. I'm hoping that doesn't happen to us. The booking must be cancelled before applying for a refund. If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). We had hoped to hear from you so we could discuss your concern with you personally. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). If its taking your money, its always going to use math that favors it. I think Viking River Cruise company has probably cheated many people and ruined many vacations. I can't believe this is legal! $10.00 I then asked whether we could board the ship in Valletta if already in Malta on holiday. OK, you didn't get your river cruise. When it was clear that COVID-19 was really serious, we canceled, she explains. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. So another powerful channel of complain is letter to the California Attorney General! It was cancaled by Viking. And it did so twice. air is received. YouTubes privacy policy is available here and YouTubes terms of service is available here. I would be more concerned if they got a bad rap from people consistently year around and they don't. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. Had she done so, Fosse could have avoided this mess. But all was not lost. Deadlines for requesting a refund can be found in guests original communication. Again, they are holding all the cards but still doesn't make it any better. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. In all fairness, every other interaction for us at the Palace was great! Posted Saturday at 06:49 PM. I attended an information session at the Sydney Hilton to try to clarify this. Took cruise from Budapest to Nuremburg and then to Prague. I can't believe this is legal! Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Are there any exceptions or exclusions that you should be aware of? You will be able to leave a comment after signing in, By The "free" flight from Venice was arranged by a Viking booking agent. Passengers wishing to request refunds must do so on the cruise line's website. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Raise prices. Read (or re-read) post #24 above. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. so Viking Helvetia ship is wonderful. As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. Fosses case is a borderline one, when it comes to travel math. Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. LauraS In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). (And you'll typically have a much larger room in a nice hotel). My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). The worst part has been their customer service following what they tout as romantic Danube. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Family members had all paid. July 27, 2011. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. Iberia damaged my luggage and refused to pay me for it! Free shipping for many products! As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. But all of these excursions last only one and a half to two hours per day. How will you calculate the voucher? Viking REFUSED to give us a refund. If a cruise is . Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. Location of This Business. Viking Cruise lines, horrible. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints We have friends who highly recommended GCT. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. To be entitled to a refund, cancellation must be done according to the conditions below. Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. x}[S\G#aVef|tZ1YO~Y^5no?Gg~? Business Started Locally: 1/1/1997. Can a vacation rental host cancel my stay and keep my money? Covid hit and we were unable to go in May 2021.
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