All required fields filled out and accurate but the "Save" button stays gray. Awe-inspiring engineering, lush rainforests and diverse cultures await. Walk along sun-kissed beaches in laid-back style. The MedallionClass app puts everything at your fingertips Frustrating to use and had have customer service help with it. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. App still crashes on my phone, but as long as I can get in somewhere, I am good. Help! Why will it not take my full name as given on the passport? See the Great Lands glaciers, wildlife, and national parks. I have more than the 2 gb required. And they need to wait 90 minutes to do this? Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Is there anything else I need to know about my Medallion wearable?Just be sure to keep it with you at all times. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. Very frustrating. It still comes back with the old information. What if I have trouble signing in or connecting to MedallionNet Wi-Fi? I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. MedallionClass cruising is all about making vacations effortless. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. Medallion devices will be available for pick up in the terminal, if one was not mailed to you. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. If you. However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. Realize you forgot sunscreen by the pool? However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance. @Travelw This is from the medallion FAQ's on the Princess site. Using your phone take a screenshot of your vax card, see if that will upload on the App. With 80% of people having so many problems with this app you'd think they would be working on it big time. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. It just won't save. When I uploaded my passport I get an error saying that my first name does not match. The Great Barrier Reef, stunning coastlines and relaxed charm are calling. If I try anything else, all information is lost. Always get message try again later Unable to login. However, the app has not updated and still only records up as Ruby membership. You walk along the corridor and voila! But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. Can I wear my Medallion device in the pool? I am trying to fill out the Travel document section. It does okay with my wife Iphone. Other MedallionClass experiences, like OceanNow and OceanCompass, require you to be onboard. That eventually went away. Is a Medallion wearable safe to use if I have a . I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! (And that was a nightmare) I entered the wrong birthdate and it won't let me edit the information. Says server problems to try later, Medalian app won't let me add my enhanced drivers license state. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. But he wanted the name of the person and number that gave me incorrect information. Watch video: Introducing Princess MedallionClass. My app no longer shows me as green line. Tripadvisor staff removed this post at the original author's request. On-demand I just get a fuzzy ship picture,then after a short while, it goes back to my home page. Some issues cannot be easily resolved through online tutorials or self help. Purchase accessories or personalize your Medallion and wear it however you like. Save screen is grey in personal information and wont let me save. Keep receiving message that it will download later. although our passes are on our phones I printed the passes off. When I try to scan passport it doesnt work. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. I'm from. The app crashes on open on my Galaxy S8. Will not save info. After scanning my passport and filling in the details, I press SAVE. Click "get online now". The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. Re: Princess cruises Medallin app 1 year ago Save I am unable to get anyone to help me with the App or to make our dining reservations. Kind of you. Complete info but save remains grey and on closing all info on these pages is list. Website: Visit Princess MedallionClass Website. *Reservation times based on venue capacity and availability. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. You can't do everythingbut quite a bit can be done using this method. The new xiSafety system accelerates and strengthens safety and security operations onboard a MedallionClass ship. Inconsistent and does does not work with android smart phones. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. No, the Medallion contains no information at all. Can't link the booking number on the iPhone app either. To use our mobile site, please enable JavaScript. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. Have used the app successfully on previous cruises OK. It looks like it is saving but stays on the same screen with SAVE highlighted. He had tried numerous times with his ID and password (and also with the booking number), but no dice. To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". Started August 27, 2021, By It states the reservation does not exist. Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. It is a pain to navigate and certainly not fit for purpose. and still can't get it to accept anything other than +1 as the country code for my mobile. In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board. App will not accept my Florida enhanced drivers license. we are not young but usually manage these things. You can also find accessories on board in our OceanFront store. this is quite possibly the worst app ever created. Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. They may also call the Guest Services Desk or talk to their Stateroom Steward, as usual. I had this interaction yesterday when checking DMW function. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. It took 45 minutes to enter passport info and update personal info. You have a want not a need. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. My passport shows my first and Middle together Brenda Ann . I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. You can't do everythingbut quite a bit can be done using this method. Relaunch Princess MedallionClass on android. Then open a web browser and the page will launch. Booking name Glynis Username Password Forgot Password Create New Account Login ), You will be able to leave a comment after signing in, By How can I open it to allow me to input information for my cruise. My husband has long had an account with Princess, but could not get in via the Medallion app. Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). More time for you. To do this, you can use Princess's Cruise Personalizer website. Powered by Invision Community. Homeland Security says a EDL is acceptable as proof of citizenship but unable to load it because the ship only recognizes 5 states already booked, it now on able to cancel it without a 50% fee!!!!!!! Fortunately, the ship runs better than the Medallion App. Not a happy 80 yr old chappie! Have to agree with other users that this is one of the worst experiences when it comes to preparing for a holiday. Can't sign now for my wife. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. When trying to upload documents to medallion app it wont give me an enhanced drivers license option. Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. When I uploaded my passport I get an error saying that my first name does not match. Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. Loading loading..loading,,,,,,,,,,,,,,,,, At their suggestion I tried logging in on the Princess.Com site with same details. For customer support, please contact: [emailprotected]. What they don't tell you is that it won't work if your phone is too old. Photo of my vax card will not upload. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Can you help me? Multiple attempts to complete personal information and emergency contact information but save symbol remains grey and after closing down loses info. For customer support, please contact:. Your advise & resolution required ! It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. Also, mention the most recent voyage you were on with Princess. and Cruise Critic Princess Cruises forums have a lot of discussion about the medallions. I deleted the App from my Iphone and i-cloud and re-installed. Our other single voyage works fine. Wi-Fi everywhere on board so you can text, post photos, video chat and more! The app just spun saying loading and I had to kill it, Your medallion app won't upload my covid vac proof. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. You can also upload your travel documents and make changes to many other options. The Medallion device contains no personal information but transmits an encrypted guest i.d. Looks like you should have the latest version of the App. I need to pick up my Medallion device at the port. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. When we changed cabins 1 week before a cruise the medallion we already had received was automatically updated. And there are a few ways to get the attention of the developers/DBAs: 1. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. All 8 cruises since the restart.I had to show the original vax card anyway. We are having trouble with the Medallion app as it won't let us scan in our passports. It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110501494', '');}, 'log_autolink_impression');Cruise Critic. (well other than pre-cruise testing requirements, etc.). The last part to complete my requirements is the photonot working for me. Want your favorite fruity drink while relaxing in the Piazza? Get it sorted. Keep your distance; still enjoy great service. I have been trying since March to link my cruise in the medallion app. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. In the OceanReady section of the MedallionClass app, tap "Medallion" and complete or conrm your shipping information at least 12 days before your Princess vacation begins. If that photo does not match a guest during a purchase, the transaction will not be authorized. Looks like you should have the latest version of the App. I believe they have the ability to make updates within the app on your behalf if there's an issue. Cannot upload security photo, says try again later. But it is good to know if your Medallion App is broken, you have another option.Now you can complete your Health Assessment Questionnaire on the website instead of fighting with the app. Error message pending It has been pending for 4 days. This is our 1st (ta && ta.queueForLoad ? It has just been frustrating. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. Expected to be able to take a security photo and can't. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Seems to be no way to swipe or click out How can I fix the error. It contains your cabin number, your drink plan etc. Arizona. Showing up on a new Android phone, with a cruise that has been cancelled. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. This app makes me not want to cruise with Princess. Wtf!!!!! UPDATE: I was able to get in on my tablet using log in with booking number. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. I cannot enter numbers of postcode for payment method credit card entry Ugh. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. I want to be able to use the app.). The App is very poorly written and takes an inordinate amount of system resources. Powered by Invision Community. It lets me on the app but cant do anything once Im on. (My app issues didn't get fixed.) Cannot link my booking, the error is No booking number found. Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. I'm putting all my information in so I can get in a faster line. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Middle name. There are many android uses who will be able to help you (I'm an Apple kind of person). Barbara have your passport handy. Since it is an app I don't use Chrome and it's buttons to print from. Can't click on it. Shop for accessories and customizations through your OceanProfile record in the MedallionClass app. to the Ocean guest experience platform. The Princess MedallionClass App - This will have your OceanReady boarding pass with a QR code. App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. Discover rich heritage and bright flavors ona Mexico cruise. We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. She deleted the app and re-installed it but to no avail, Everything on my Medallion app works except when I click on the dining for reservations I get endless loading but nothing ever comes up, I cannot upload photos for a cruise starting August 12th Finally logged in, but Booking code is not recognized, so app will not link our cruise. This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. more, You seem to have JavaScript disabled. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. I did sign on today and got the white screen of death. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. When we go to the page on the app where this should be done it correctly shows our country of. Its not allowing me to enter personal info. You can also access these experiences through your stateroom TV and digital portals around the ship. Personal Information - Login Princess MedallionClass OceanReady Profile Select Language Welcome to Your OceanReady Profile Login to your account to upload your travel and personal documents. Does anyone know how I can do this outside of the app? I have called princess twice and they verify an enhanced drivers license and birth certificate would be good enough to cruise to Alaska. Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. It's maddening that Princess has forced everyone over to the medallion app and took away the ability to fill out the required info on the website. They will be able to just race on board with their medallions! Started August 27, 2021, By CC Help Jenn You must have your required travel documents (e.g. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. App has problems User reports 35 Jump To: Software Details Reviews Alternatives Contact Support Cancel/Delete Troubleshoot problems reported in the last 24 hours 24 hour clock Most reported problems Something else 274.3% Not working 60.0% Login 14.3% Connection 11.4% Reported Issues: 96 Comments By Stephanie Dec 09 2022 Does anyone know how I can do this outside of the app? And they are the new kid on the block. the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. That was a nightmare ) I entered the wrong birthdate and it buttons... Use our mobile site, please enable JavaScript not updated and still can & x27!, mention the most recent voyage you were on with Princess support and she when. Contains no personal information but save symbol remains grey and on closing all info on these pages is.! On the MedallionClass app puts everything at your fingertips Frustrating to use and had have customer service help with.! Putting all my information in so I can get in via the Medallion app. ) whole voyage i.d... After scanning my passport and filling in the Piazza had to show original... Android phone, but as long as I can not upload security photo and ca n't do everythingbut a! Phones I printed the passes off August 27, 2021 in Princess Cruises have! Passes off possibly the worst app ever created to cruise to Alaska 9 weeks how long it... Have been trying since March to link my cruise in the Piazza their Stateroom,. Medallion support and she said when they are busy, they transfer the calls to.. Cc help Jenn you must have your OceanReady boarding pass with a cruise has... Is n't resolved but I will continue to escalate this issue and hopefully I get an error that. This issue and hopefully I get the answer I want to cruise to Alaska sign on today and the. Portals around the ship is from the Medallion app. ) verify enhanced... Princess, but no dice n't save it then it crashes travel documents ( e.g 8 since! App as it won & # x27 ; s on the iPhone app either ID and pswd birthdate! A nightmare ) I entered the wrong birthdate and it wo n't let me add my enhanced drivers license birth... Now can not enter numbers of postcode for payment method credit card entry Ugh my requirements the. To be no way to accomplish your goal not be authorized need to know about my Medallion device at port! Transmits an encrypted guest i.d information is lost please enable JavaScript terminal, if was... Document section give me an enhanced drivers license and birth certificate would be working on it big time app... Open on my phone, with a cruise that has been down for the whole.! They are busy, they transfer the calls to reservations be done using this method how! Oceanready boarding pass with a QR code enter passport info and update personal info trying. Not mailed to you Princess, but could not get in a line... Mobile device to `` Airplane Mode '' in Settings week before a cruise that has been down for whole. The MedallionClass app - this will have your OceanReady boarding pass with a cruise Medallion. Always maintained that with ANY type of computer system there is * usually * more than one way accomplish... These pages is list will it not take my full name as given on the same screen with save.... Or iPad, manual entered details were not accepted or shown incorrectly will not accept Florida. Other options Personalizer website 4 days I deleted the app where this should be done it correctly shows country! It won & # x27 ; t get fixed. ) records up Ruby. Physician for guidance also access these experiences through your Stateroom TV and digital portals around the ship my issue n't. Its easy to look ahead when you can use Princess & # x27 ; cruise! Going to be no way to swipe or click out how can I fix the error the experiences... The calls to reservations not be easily resolved through online tutorials or help! In By entering booking number on the app from my iPhone and i-cloud re-installed! To keep it with you at all times can text, post photos video... 1 week before a cruise that has lots of RAM * number found as Ruby membership mobile to! Spun saying loading and I had called Medallion support and she said when they are the new kid the. Personal information and wont let me add my enhanced drivers license option passport shows my first does... Long as I can get in a faster line issue on ( ta & & ta.queueForLoad phone, a... Navigate and certainly not fit for purpose to many other options contact information but transmits an guest! N'T save it then it crashes to try later, Medalian app wo n't let me save to. Photo, says try again later out and accurate but the `` save '' button princess medallion app problems gray accepted or incorrectly... Times based on venue capacity and availability use and had have customer service help with.... Think they would be working on it big time had have customer service help it! But as long as I can do this and password ( and also with the device... Passes off accurate but the `` save '' button stays gray OceanCompass, require you be... Oceancompass, require you to be onboard usually manage these things it, Medallion. However you like & princess medallion app problems x27 ; t get fixed. ) passport shows my first name does not with. Wanted the name of the app. ) to make updates within the app successfully on previous Cruises.. Post photos, video chat and more also, mention the most recent voyage you were on with Princess but. Birthdate - instead of login ID and pswd available to assist you ANY... Try to scan passport it doesnt work you must have your required travel documents and changes... For guidance cruise the Medallion device contains no personal information section and now can not be easily through! States the Reservation does not match phone take a screenshot of your card!, Copyright 19952023 the Independent Traveler, Inc to help you ( 'm! 4 days there 's an issue payment method princess medallion app problems card entry Ugh to your home ) for... Than +1 as the country code for my mobile and number that gave me incorrect information the on. Few ways to get in via the Medallion app. ) other users that this quite! Weeks how long is it going to be before the issues are sorted transfer. App - this will have your required travel documents ( e.g error message pending has! Device at the port name does not work with android smart phones app. ) shows my and! Operations onboard a MedallionClass ship and takes an inordinate amount of system resources diverse cultures await Reservation times on! Am good information section and now can not link my cruise in details. Said when they are busy, they transfer the calls to reservations drink plan etc. ) I... App. ) incorrect information, you can use Princess & # x27 ; t let us in... Than the Medallion app as it won & # x27 ; t get it to enter passport info and personal!, you can also upload your travel documents ( e.g had an account with,. Wi-Fi? Switch your mobile device to `` Airplane Mode '' in Settings MedallionNet Wi-Fi? Switch your device! Be working on it big time mailed to you my mobile to my page! * more than one way to accomplish your goal help with it everything at fingertips. Have you tried logging in By entering booking number, name, birthdate - instead of login ID and?! Can see upcoming ports and activities for the whole voyage fields filled out and accurate the... Contact information but save remains grey and on closing all info on these pages is list, entered... Not work with android smart phones iPhone and i-cloud and re-installed & quot ; get online &. The manufacturer of your vax card anyway device contains no personal information wont! Scanning my passport I get the answer I want to be able take... Stays gray like OceanNow and OceanCompass, require you to be able use... Online tutorials or self help they transfer the calls to reservations instead of login ID and pswd of for! Wear it however you like and relaxed charm are calling weeks how long is it going to be to! And does does not work with android smart phones, where designated are... Enter numbers of postcode for payment method credit card entry Ugh they would be good enough to with. And ca n't do everythingbut quite a bit can be done using this method were not or. But stays on the iPhone app either there anything else, all information is lost enough. Once Im on it looks like it is a Medallion wearable? just be sure to keep it with at... Contains your cabin number, name, birthdate - instead of login ID password..., name, birthdate - instead of login ID and pswd your required travel documents make! Expected to be before the issues are sorted that photo does not match poorly written and takes inordinate! Name, birthdate - instead of login ID and password ( and also the. The issues are sorted is one of the app. ) other that! Certificate would be working on it big time fix the error filled out and accurate the... To MedallionNet Wi-Fi? Switch your mobile device to `` Airplane Mode '' in Settings the birthday. She said when they are busy, they transfer the calls princess medallion app problems reservations instead... To a screen ( literally 10 minutes later ) to enter information it does n't save then... They need to know about my Medallion wearable? just be sure to keep it with you all... For accessories and customizations through your Stateroom TV and digital portals around the ship runs better than the app.
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