I need to replace the main water valve in my house so I have to shut off the water at the meter. The black thing, by the left hand semi-circle, is the remains of the flimsy handle originally fitted to it that snapped off when someone else tried to turn it off. They will keep the new meters locked. Turn it on and off slowly, never force it. 3. The shut off valve at the street is filled with dirt any suggestions on how to remove it? Ive been quoted over a grand to fix it. (B) Multipurpose: AQ 3/3. YIKES! i managed to turn the water off on the internal valve but there is a really tiny dribble from the 'tap' part still. If that is the case, then I should be able to remove sheet-rock and install separate gate valves? 0115 971 3550, What sections of mains water pipework are Severn Trent and the homeowner responsible for?, SiteSolutions Energy and Infrastructure Report, CON29DW Commercial Drainage & Water Report, Future Climate Info Commercial Flood Report, SiteSolutions Energy & Infrastructure Report, Commercial Energy Performance Certificate. 100% positive rendering both units without H2O supply for the duration of the service requirement. they are opposite of each other on the common wall. Is this true? This is because plumbing has to be buried deeper in northern climates to avoid freezing in the winter. My shut off valve is flooding at the street level but there is no further damage at this time. What are your thoughts on freezing the supply pipe with dry ice to stop the flow. Nottingham To find a plumber near you, use our WaterSafe approved plumbing business search. One of the biggest reasons why wet tapping jobs run into issues is due to using equipment and piping that are incompatible with one another. We and our partners use cookies to Store and/or access information on a device. I have a leak from the main line thats approximately 1 from the meter. Sure. Wet tapping and hot tapping are synonymous terms describing the ability to safely tie into an existing pressure main by drilling or cutting of a hole while it is under pressure in service, providing a permanent branch connection to that main line. Can I isolate my water outside in the street? whats the name of the key you use to open a valve that is 12 down. What should I do. (i share with one other property, with their consent obviously) Not all properties will have an outside stop valve fitted and this is quite common in older homes, or if the incoming water supply serves both your home and one or more of your neighbours. This will shut off the water supply to your hot water system. Feel free to contact us with any enquiries, Joint responsibility of all property owners served by pipe, Land owned by any of the property owners served by the pipe. Ive heard of it but it may be an urban legend. Please note that the external stop tap belongs to your local water supplier and you may need to seek permission to operate the external stop tap even in an emergency. Perhaps the builder did not properly insulate your house? Please let me know. WaterSafe Approved Contractors' Scheme Operators, Privacy Policy | Cookies | Terms of Use. . Walsh Water Low resolution version. If anyone can give me some guidance, I would appreciate it. Severn Trent Water said its reservoirs were 85% full but it could not treat and pump the water out fast enough to meet demand. 10 Check to see if the pipe has burst. Please be aware that the water main or communication pipe that supplies your property may be in a different highway from the one immediately outside your property. Its 18 inches below grade, so far so good; however, my trusty curb key wont engage the valve tang as the tang is only about 1/4 inch wide by about 7/8 inch. This is good news, though the report does indicate that the city's water has experienced various chemical and . I dont have a key, so I cut a slot in a piece of steel 1/2 inch pipe so to fit over the valve. Rangeline operates and maintains the largest selection of waterworks tapping and line stopping equipment in the United States. When you need to tap into an existing water main, there are two options - 1) shut down the system or 2) use a live tapping technique. Our small town is installing modern tech ester meters. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Unfortunately, water entrance is usually dictated by where the exterior pipes lie, and water heater placement is done based on optimum location within the house from a storage/accessibility standpoint. Simply attach it and turn it until the tap twists. I have a city water meter shutoff like the typical one shown in this article about shutting water off at the meter. Feel free to contact us with any enquiries. If you attempt to force the valve, it is conceivable that it will break and quickly flood the access point. I have been struggling with, but finally got the cap off at the street valve. It is an old house here in Orlando. Pure Offices, Sherwood Business Park The plumbing does not have a shut off valve inside on the water main. what would you suggest and advise me to do????? The size of the hole depends on the services required. I need to shut off the main valve at my driveway (the internal main gate valve wont shut off and leaks). Additional special applications are available upon request. With over 30 years of pipeline services experience we deliver sound results with pride and integrity. How is that so? With most tapping machines, they include a shaft that is able to extend, giving access to the tapping valve through the sleeve. We are at your service 24 hours a day 7 days a week and 365 days a year. feedback, There is usually a metal lid by the fron or back of your house maybe on the pavement, which u can open up and it has another stopcock in it. Inexperienced personnel can quickly derail a wet tapping attempt, which is why we here at Rangeline have gone the extra mile in our employee training process to ensure that we are bringing experienced and proven individuals to each and every job. "The homeowner is responsible for all work leaks that is inside the property boundary but not including the water mater or external stop tap ". If you have a water meter, it will generally be located in the same pit or chamber as the meter. My curb key engages a 1/2 to 5/8 inch wide tang. My question: Does the typical water supply enter (in this type of scenario) somewhere close to the Hot Water tank? I have so far done everything at home. I can't find my external stop valve. You Can do this yourself but just make sure the connection is the one to your house first, as not All the houses on the street are connected to an external stop tap, most are but worth noting and testing before doing any work. Not all water suppliers will give permission to use the external stop tap and if you operate the external stop tap and damage the stop tap, you may be liable for repairs. What do you mean water noise do you mean a leak? "We are responsible for the water meter even if it is inside the boundary of the property". 97% positive Thank you for the simple and quick way to shut off the water at the Main meterI followed the instructions on our City Water Site and they only had you run a test from the outside main, by the house to see if there was a leak. Fits 3/8", 1/2" and 3/4" sized taps. They are standards that were put together in order to ensure that certain performance and design standards are met in all operations when testing the tapping sleeves. Could the shut off valve be broken or something else like a pipe? Call the municipality for help on this one. If not the account holder will be responsible". The house is about twenty years old and has the original installation main line and shut off valve. My question is, is the street valve a screw type valve that requires it to be turned clockwise until tight, or is it a ball type valve that only requires a 1/4 turn to stop the flow. Never turn on a water meter that has been turned off by the city due to non-payment or for safety reasons. This ensures that the tapping machine will have enough travel to get deep into the pipe wall and successfully cut out a section of the pipe. Water supplied by Severn Trent has been named Britain's best tasting tap water by a panel of food and drink experts. There are many things that need to be taken into consideration in order to ensure that you are able to get the best possible results from your wet tap. If you're on a shared supply, remember that turning off the external stop tap will shut off the water supply to all the properties on the same supply. Same results the next day. Remove the nut using the requisite pentagonal wrench. This is a new housed in NC. Would heat tape prevent freezing that short length of pipe. We stock fittings for most applications and have equipment, material and service technicians standing by. This makes sure the integrity of the system is not compromised. Privacy notice Our services are backed by our expert team of seasoned professionals who are ready and willing to work on your project today. I have to get this job done soon and cant wait for them to come out. "If the owner is unable to turn the water off externally, we can attend free of charge to do so". does water companies put plates inside the holes outside to keep people from turning water back on? These pipes connect the water main to your supply pipe. This will isolate the leak, stop any more water entering your home and prevent further damage to you property. You can also see the communication pipes splitting off the main and leading to the property boundaries. I would say there is not necessarily any correlation between the location of the hot water tank and where the water enters the building. please let me know what i can do. "You would need to contact the team that would deal with pricing as I do not have the access to the check the details regarding this". It's drawn as if you're looking down on the buildings from above, and looking through the ground to the pipes below. If you have a water meter, it will generally be located in the same pit or chamber as the meter. A pair of channel locks will help you grasp the valve. If I switch the heating off and then back on, either at the CH controller or the fuse box, it seems to start behaving itself. Ultimately, by having your wet tapping process completed by our professional team of experts, you save not only time, but also money. "Severn Trent is responsible up until the external stop tap (or until the property boundary if the stop tap is in the road/ footpath). "We call it a 3rd party dispute if they rent. Thames Water has a full leak allowance program so if your property has a water leak and you have a water meter, and it is simple for Thames Water to calculate an allowance. Severn Trent Water "If they can't operate the stop tap, they would need to call us to book in an appointment to inspect it. "We would replace the external stop tap for free if it were faulty". To me this means the citys valve is broken , i used chanel locks to turn it until it closes or stops. Please note that the external stop tap belongs to your local water supplier and you may need to seek permission to operate the external stop tap even in an emergency. Right guys this is a long shot of a question because Ive had so many plumbers and gas engineers and experts in my flat in the 2008-2023 MyBuilder Limited It is important that you are able to identify whether or not a certain pipe is even able to be wet tapped before beginning the process, and if so, make sure to contemplate workarounds. For more way for how to find a good plumber, check out my guide. Continue with Recommended Cookies. 86% positive In Australia they are found just inside the property. Ive tried my tool however its a flat surface which tells me something like a plate is covering the key. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. 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