Finally we were united with our hire car (which, by the way, broke down half way through our holiday. I will never ever use cyprus premier holidays againthey were rubbish. The Low Cost Travel Agent - offering cheap holidays using a wide range of flight, hotel and resort. Holidays, National Holidays and Omega Breaks are trading . It said it was 'pleased that regulator the Competition and Markets Authority (CMA) has launched an investigation into customer rights to refunds in this situation'. . 11 years ago. Does anybody know what's going on with Premier Holidays (Canaries) Limited. Online Travel Agent flight deals: Why the price is almost always too good to be true, 10 destinations where your pound will stretch further in 2023. The firm and its sister company Alpharooms, both owned by Truly Holdings, have gone bust according to the government's insolvency database. UPDATE there is a reference to Titan in the small print on page 8 of the final holiday documents. Possibly, but youre unlikely to get this back from the airline itself. If anyone at SAGA was really interested they would pick up the phone, unless of course their systems are so bad they can't find my phone number. I doubt we will use Saga again, I have no confidence in their ability to deliver. We hope that you will give us an opportunity to change your mind about booking with us. The carrier sought a 500m loan from the UK government, but the fact it is 49%-owned by America's Delta Airlines has but paid to that possibility. We are planning to call soon again to book for next may and I am sure the service will be excellent from the beginning to the end. When Thomas Cook went bust there wasn't sufficient money in German and Belgian holiday protection schemes to refund all package holiday customers based there. mmccallie Our helpful community of likeminded people will be happy to answer any questions that you have. The call centre staff who where lovely when we were booking the holiday were very unhelpful and often rude when we called to find out information. but a voucher will probably be invalid if the airline goes bust later; If you . Premier Holidays, Building 1020, Cambourne Business Park Cambourne,Cambridgeshire, CB23 6DW. The advisor was rude and when I asked what would happen with the flights I'd booked, she replied "I don't know, we'll contact you when we have something sorted". Which is disgusting because i paied the full amout ten weeks before my holiday, so that means that me and my family have NO holiday & NO refund due to Cyprus Premier My impression though for some of these companies that other factors were also at work, including the death of the folks running the . On Wednesday 18 November 2020, Virgin Australia became the first major airline in history to exit voluntary administration. New Taipei offers budget travellers plenty of fun without having to spend a lot of money. Unlike Section 75, theres no legal obligation for your card provider to comply, but most do. Please check Foreign Office advice and testing/quarantine requirements in your destination before booking. We stayed at the Pia Bella, the hotel was lovely. Everyone at Cyprus premier was very helpful and answered all our questions with ease. We did not have the energy to contact CP with that one, as we knew they would be no help, we therefore sorted it out ourselves directly with the hire car company owner, who was very helpful). While the flight might be covered by Atol, the hotel and transfer wouldn't be. When you book your holiday, the fact that your travel provider might go bust is probably the last thing on your mind. Nearly every agent answered correctly when asked if package holidays were Atol protected. South Africa really does have something for everyone. We expressed this worry several times to them and they assured us that it had been dealt with, and that we should not worry because, if we had any problems at all, the Cyprus Premier local representative would, of course, be at the airport. Hi Jeanne,We're so sorry to hear that you are having problems contacting us. How sneeky, they wait till we get there at 22.30pm and then leave it to the driver to tell us. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Many thanks. A director of the company is answering people's queries on their Facebook page and I believe she is still answering people's emails from the company's address. Solido Builders was a small company founded in 2014. However, you should contact your travel provider and try to get a refund from them first. . The email telling people about this only went out on Friday afternoon, so no one has been able to officially find out more over the weekend. Thailands beautiful white sand beaches and unspoiled rainforests never cease to amaze! Thanks. But eDreams is obliged to financially protect package holiday customers under Spanish law and is part of a scheme in Madrid. EXPERIENCE IS EVERYTHING Holidays & National Holidays are 01242 265709 and for Omega Breaks are 01242 267711. Millions had to battle for months to get their money back. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Booked a cruise. Last year, the 178-year-old tour operator went into administration. The lack of communication from this company was appalling. I have tried phoning four times and given up after waiting 40 minutes; including once ringing at 9 am as soon as the lines opened. They think by offering half price next holiday is suffice. In some cases, this might mean a last-minute booking at surge prices. Compare travel insurance cover with Travel Supermarket*. In 2020, customers were refused refunds for cancelled holidays they could not take because of lockdown. dont go there. Once we've checked over your question we will put it live on the site and our strong community of experts Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. Double-check how your holiday is protected, though, as the financial protection could be with either Abta or the Association of Bonded Travel Organisers Trust (Abtot) or by some other arrangement. Whether you want to delve into the history, discover urban delights, don your khaki for a safari, laze on a far-reaching stretch of sands or drink in the impressive scenery as you sip on a fine local wine, South Africas countless magical holiday experiences will live long in the memory. Whether youre after a short break to the Channel Islands, a relaxing Far Eastern retreat or a multi-centre touring adventure, we're sure to have an offer to suit! With the arrival of the coronavirus, more plane companies had gone bust, including UK airline Flybe. The perfect introduction to the Far East. Teletext is also being investigated by the CMA for stalling on refunds and potentially breaking consumer law. Thomas Cook sold its financial services business which included the issuance of Thomas Cook Mastercard travellers cheques to Travelex UK Limited way back in 2000 with Barclays Bank providing guarantees to cover any outstanding cheques. reported several holiday companies to the Competition and Markets Authority (CMA) for breaking the law over package holiday refunds in 2020. When we arrived at Stanstead to check in to our flight we were informed by the Turkish Cyprus airline desk that they had no record of us being on the flight. Please could you send your booking reference over to travelcustomercare@saga.co.uk and the team will chase this up for you. Mar 13, 2020, 9:00 AM. A survey of 1,000 British travellers has found that travel companies going bust, meaning their flights, accommodation and bookings are cancelled, is the biggest travel fear for over half of Britons. Despite EU rules that prevent eDreams from joining Atol, it recently sent customers emails stating: 'In case of our own insolvency, payments will be refunded. But this is not the case for those who've booked their holiday with a company such as eDreams, which is based in Spain. I have tried to contact Saga three times in the last couple of days and each time was unable to speak to anyone despite hanging on for over an hour each time. Depending on the travel insurance policy you take out, your travel insurance can cover you against companies going out of business and the cancellation of your holiday for medical or other reasons. An email sent to Saga on February 14th requesting an explanation has thus far not been answered. Purchase of travel firms that have gone bust, by competitors. There is no way for consumers to establish the level of financial protection provided for travel companies based in the EU. We wish to reserve our seats in advance as we have done many many times with other companies. Hi Diane,We're so sorry to hear about these issues. Braam See the results of our best and worst package holiday providers, Mystery shop finds companies that broke the law last year may do so again, Read more about the traffic light system in our Q&A, customers were refused refunds for cancelled holidays they could not take because of lockdown, our eight dos and two don'ts for booking during the Covid-19 crisis. That means there could be little money left in the pot to deal with any potential failures caused by the pandemic. The company's parent company Specialist Leisure Group went . We spoke to Nordic Guarantee, the insurance company which provides the bond for Sweden-based Gotogate among others and it said that consumers might also lose out if holidays are cancelled because of the pandemic. No reply at all. If those bookings are confirmed then you can still go on holiday as normal, but if not, youll need to join the queue for a refund. Calls cost 7p per minute plus your phone companys access charge. 'Europe's biggest online travel agency' eDreams falsely claimed to be Atol protected, while EU insolvency schemes might not cope with financial failures caused by coronavirus. Have tried on numerous occasions to get them to offer another flight - nothing!They don't respond to phone calls or emails ( unless you ring to purchase a holiday!) With the right policy, it can cover out-of-pocket expenses that arent covered elsewhere. I just read this on another forum and so I am passing it on. Thinking of booking a holiday? I think giving them one star is being generous. Hi Jean,We're sorry to hear of the issues you have had in contacting us. It was fantastic, and no complaints, BUT I booked through Cruise Co UK and got a 300 discount through them with all the same Saga benefits, so on reading about the terrible customer service Saga has provided to those who booked directly, I can only suggest you book through a Cruise broker, as I did, and let them take the strain rather than having to suffer this terrible service and therefore anxiety from Saga directly. Hi Rosalyn,We're sorry to hear about the change to your booking and the issues you have had in contacting us. We are experiencing extremely high demand at the moment and our agents are working through the queries as efficiently as possible. Doubt we will use Saga again, i have no confidence in their to. Through the queries as efficiently as possible problems contacting us to answer any questions that you will give us opportunity! 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