Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get started with your Free Employer Profile, Customer Service and Sales Representative (1). Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Shell Fuels, View The Shell App, View An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. Commonly asked questions, as reported by candidates. I applied online and received a call the next working day. Find all the advice you need in one place. Received an email inviting me for a telephone interview around a week after applying. Shell Pay & Save. Filter Found 7 of over 72 interviews Sort Popular Popular Most Recent Oldest first Easiest Most Difficult Interviews at Shell Energy Retail Experience Positive 86% Neutral 14% Getting an Interview Select a location from the list of options. Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. View details and apply for this Customer Service Advisor job in Westwood Heath, Coventry (CV4) with Shell Energy on Totaljobs. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View Longer hours than other call centres Job Title: Broadband Technical Adviser / Customer Service Advisor. Customer Service Advisor salaries at Shell Energy Retail can range from 20,000 - 266,062 per year. 8:00 AM to 7:00 PM (Central Time) Our customer service centers will be closed Monday, February 20, 2023. Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. After a number of energy suppliers have I was with Zen, but migrated to Shell because I'd save a fiver a month. About Shell in the USA, View Lubricants Technical Advisor is the role to support and to secure technical partnership with key direct accounts. Supplier Diversity, View Lubricants for Transport and Industrial Businesses, View I wouldn't necessary describe the interview as bad, so to say, but it didn't stand out to me as a whole. There are lots of one to ones and coaching designed to bring out the best in you. Do you want to find out about future opportunities at Shell? Hardly see anyone in the minority ethnic groups getting promoted or even to other positions. Previous experience in an outbound/Inbound call centre role. Read employee reviews and ratings on Glassdoor to decide if Shell Energy Retail is right for you. As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View Santa Clara Energy Audit | Milpitas Energy Audit | Cupertino Energy Audit | Sunnyvale Energy Audit | Mountain View Energy Audit | Fremont Energy Audit | Palo Alto Energy Audit. Together we are a force for good, View Well encourage you to try new roles and experience new settings. For over 100 years Shell has been a customer business and today has more than 1 million business and 100 million consumer customers across the company in Global Commercial, Retail, Trading, Chemicals and New Energies. Here are just some of the ways we are nurturing an inclusive environment one where you can express your ideas, extend your skills, and reach your potential. This is an important notice on fraudulent communications that have been made to members of the public. This keeps our phone lines open for those customers who need us most.Get help with:The Energy Price GuaranteeDirect DebitsThe Energy Bills Support Scheme. Limited progression. Support Account Manager / Indirect Channel Account Manager and Service Account Manager to deliver lubes and services as revenue stream. Self-committing, successfully balancing own learning from others internally and giving technical support externally. See contact options Broadband Want to speak to someone about changing your package? Claimed Profile. Started with an email inviting me to a telephone interview. Great People. I interviewed at Shell Energy Retail (Coventry, England). Results are based on a local search of San Jose, California centered around: Available in San Jose and many surrounding areas such as. I interviewed at Shell Energy Retail (Coventry, England) in Feb 2022. With a strong customer focus, you will be able to adapt and flex dependent on the customer and offer products which suit their needs. We hope you continue to find life at SERL enjoyable and rewarding! We encourage you to discuss this with us in your application. Keep up-to-date and accurate records of customer contact to ensure commitment to any follow up required. Lubricants for Transport and Industrial Businesses, View . #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Job Title:BroadbandRetentions Adviser / Customer Service Advisor, Location:Coventry Office with some home working, Working pattern:Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45). . Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View Shell USA, Inc. About Shell in the USA. 21,400 per annum. Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View Energy and Innovation, View I applied online. Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View The average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, which is 2% lower than the average Shell Energy Retail salary of 21,600 per year for this job. Administrative/Clerical. Their communication over the last 2 years has been amazingly reassuring and safety is paramount. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. After telephone interview I was invited for an assessment via Google meet and was offered the job within 48 hours. Calls are free and advice is available 24/7. Supplier Diversity, View Applied got and got a telephone interview within 2 weeks. Today, Shell is one of the largest and the longest-established multinational operations in Thailand. Sustainability News, View Progression is based on who you know rather than what you know. Contact Shell in the U.S. Service Station Feedback. Thank you for taking the time to share them here. #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, A Workplace that breeds growth and development. Customer Service Advisor (Full-time) (Current Employee) - Coventry, West Midlands - 2 September 2021 Shell Energy is a great place to work, the staff are friendly and there are many benefits such as love2shop vouchers, quarterly socials and a great working area. Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. If successful they'll progress you to their 3 hour long assessment days with other candidates. Ability to proactively learn new information, systems or processes and quickly apply to customer situations. Our Broadband Sales team retain our existing Broadband customers by calling them when their package is up for renewal, along with offering them new products with Shell Energy. Helping you identify and reduce energy consumption throughout your entire home, contact the energy experts San Jose for a home assessment. Demonstrate your ability to work effectively through using a range of systems including a phone dialer and reporting systems. The Coventry location can be hard to access especially if you don't drive as the buses are terrible with time. In an emergency If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Business Customers, View Shell Fleet Solutions, View Listed on 2023-03-02. Know Your Worth. Shell Polymers, View This employer has claimed their Employer Profile and is engaged in the Glassdoor community. World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. We welcome and continually learn from feedback. Shell in the Community, View 2018-00309 / NH PUC No. Be resilient, tenacious and able to keep yourself motivated to achieve results. Listing for: Tesla. Be the first to find this interview helpful, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Total Pay Average.css-1f2j16u{cursor:pointer;width:24px;height:24px;}. Get an estimate by email, text or phone from local experts. Good technical knowledge (or high enthusiasm to learn) to be able to understand customer`s critical needs. Rewards. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Together we are a force for good, View Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. Tell me a time where you had a difficult customer and how did you deal with this? Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. We offer hybrid working to continue your support and alongside this we offer you: 25 days holiday plus the 8 bank holidays (increases to 26 days after two years service), Exclusive Retail Discounts (from nearly 900 retailers). Live Chat is available between 7am to 9pm weekdays and 9am to 5pm on Saturdays. Ways to Pay, View Is the role to support and to secure technical partnership with key direct accounts multinational... Applied online and received a call the next working Day advancement of the public ones! Service centers will be closed Monday, February 20, 2023 the ethnic... To speak to someone about changing your package and safety is paramount a. The first anniversary of our Happy Heads Campaign Channel Account Manager and Service Manager. Chat is available between 7am to 9pm weekdays and 9am to 5pm on Saturdays # Pridemonth Acceptancewithoutexception. 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