3. Like many people, I disputed a charge to Stubhub after they refused to give a cash refund for a cancelled event. StubHub will deduct a fee from tickets you manage to sell through its site. (5 Scams), What Can You Do About Scams on StubHub? No. According to the StubHub home page, over 100 million fans are purchasing 1.3 tickets on StubHub every single second. Card expiration date. If you lose money to a scam, you can report the situation to the authorities. No, they didnt charge me anything yet hopefully nothing happens. DoNotPay makes it easier to get compensation for ticket fraud. TicketsCandy allows you to do that too without losing a large chunk of your profits. Instead of going through the StubHub secure purchase resource, you are redirected to the scammers purchase page. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. On February 13, 2020, just before the COVID-19 pandemic halted ticket sales, Viagogo, led by Stubhub founder Eric Baker, acquired the company for $4.05 billion. DoNotPay helps you refund fraudulent tickets and bring justice to scammers with the click of a button. Bruce Springsteen It might have even had StubHub somewhere in the web address, but it was in fact an imposter. 2. Theres a good chance that they will coordinate directly with StubHub. EIN: 41-0953924. If your ticket purchase from StubHub is fraudulent, take the following actions to resolve the issue. If youre trying to sell or buy tickets for a smaller event, TicketsCandy is the better option. On StubHub, go to 'My tickets' then Sales and find your sale. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. This is quick and easy to set up and instantly offers you access to all of TicketsCandys features without any delay. StubHub charged me $840 cancellation fee. There are tons of ways to sell tickets on TicketsCandy, either through a website built by Atavion or one you already had. Musicians can get sick and sporting events can get canceled. Where is the best place to sell concert tickets? A second important note is that vital cards protect you against having your card or account information stolen. StubHubs website also allows you to see the sold inventory prices, which is helpful when gauging an appropriate price. If there are unauthorized charges on your card, there's a link for that, and StubHub will try to help. event planning But why is insulin so expensive in the first place? I was the absolute last person to ever trust they'd do the right thing, but it appears they have. You didnt purchase your tickets using StubHub. meetup And so if you wait until you're within a few days of a given event, you might snag a great deal. ticket price These include traditional paper tickets, mobile tickets, mobile transfer screenshots, transfer tickets, PDF tickets, and, of course, completely virtual tickets for sale. Only the financial institutions have that capability. StubHub isnt the last word in ticketing platforms; and depending on the specifics of your event and tickets, you may want to think about alternatives before investing time in their platform. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. I confirmed via email with Stubhub that if I dropped the disputes I would receive a "full refund." Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. While there's a chance that the charge could be legitimate, the bad news is that this charge is likely illegitimate . Instead, they get info for the virtual card. Theyre now telling me i will be charged 100% of the ticket price! I was told the same thing but I kept the dispute open. The Ascent does not cover all offers on the market. In some of the scams you saw earlier, the scammer can get ahold of your financial information and run illegitimate charges that ultimately hit your bank account. Tickets sell better on their site when theres a large, dedicated fanbase already waiting to purchase extra tickets. How are others in the industry handling this? Before you sell tickets on StubHub, take a moment to determine which type of ticket youll be advertising. Because the purchase was made using the StubHub system, you can go through StubHub support. When you use a virtual card, the scammer never gets your direct financial information. The seller would net $85." Enter a few pieces of information and get a real-time decision. Published On: February 27, 2023. Whats worse, if you were trying to sell tickets for an event within seven days of when it occurs, you could be out of luck if the system takes too long. Before we can pay you, we will need to collect your taxpayer information. Now, there are never any guarantees about how this will all turn out. Checking the tickets themselves should resolve this; but if youre uncertain, its best to contact the box office. In fact, most of these digital card issuers will let you have a different card for each thing you do online. Payouts delayed for events before COVID-19 shutdowns. This is useful, Im considering canceling. If StubHub does not refund the ticket, and you did not buy the tickets using a credit card, you can try to file areport with the FTC. Depending on when your event is, this could seriously impact your ability to sell tickets. When you click through Rakuten's website or app and make a qualifying purchase, you earn a percentage of your total back into your Rakuten account. and Profl. Answer a series of questions regarding the transaction, including the merchant, the type of tickets you purchased, the transaction amount, and the payment platform/location. Instead, the scammer loses the money they thought they gained from you. Madonna Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. The StubHub pay feature will also break down the total payout for you, including the service fee and estimated tax. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. They typically come out to around 27% of the ticket's original price. My 2 tickets were supposed to expire the day before the concert and it did not. I lost my tickets. They also get to itemize how those prices are calculated. A: You . StubHub promises to send you your tickets in the following condition, or you'll receive comparable tickets or a 100% refund: StubHub will also issue you a StubHub credit equal to the cost when the show is rescheduled or canceled. traditional marketing Keep the chargeback. The entire process is digital, so you dont have to wait for a new card in the mail or anything like that. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. You have to support your chargeback with documentation such as the Stubhub terms guarantees in place when you purchased your ticket. Did you find it helpful? The company told Marketplace that all of its recent policy changes are intended to be temporary. The website you went to looked a lot like StubHub. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Rihanna But if you call for a refund they say we can't because your concert has been postponed not cancelled Yeah, postponed until Sept 2022!!! Registering an event on TicketsCandy takes seconds and once youre done, you dont have to wait seven days for your request to be processed. zoo ticketing, Tips for Choosing the Best Event Ticketing Software. You get no tickets, and once again, the actual purchase was not made using StubHub, so their support cant help you. Ho op, in this boat even but now with tickets yond would did cost me $1600 charge!! The TicketsCandy widget is customized to your needs andismobile-friendly. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. Press question mark to learn the rest of the keyboard shortcuts. Copyright 2018 - 2023 The Ascent. Either is possible (and other creative approaches might come up). In addition, TicketsCandy has partnered withAtavionto help you build a personalized website for your event. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Prior company I worked for had that issue briefly and had to crack down on fraudulent charges trying to get through, to reduce chargeback rate. Ultimately, the experience will be similar. Danielle is the author of this solution article. Blink 182 The biggest problem with this type of scam is that there is little recourse after it happens. Depending on the circumstances, you have a few options. To register an event with TicketsCandy, youll first need to create an online account. Last 4 digits of card. Your credit card number, security number, or other key pieces of information only ever need to go through that secure system, not email exchanges. For use of TicketsCandys services,your customers are charged a low fee of 0.9% at checkout which is automatically included in the price of their ticket. ticketleap By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Checking vs. Savings Account: Which Should You Pick? Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. If you make a purchase using StubHub, and it turns out to be a scam, you cancontact StubHub support. You can also list any additional features the tickets may have, such as parking passes. I never even knew they sold. Gathered and displayed in real time, youll be able to immediately make decisions regarding your event without having to worry about delays in the data processing. Reselling tickets for large events is where StubHubs platform really shines. After their fees, but not including taxes, your total would amount to about $85. Is StubHub Fraud Department Giving You the Run-Around? Since StubHub agreed to refund you, I can't imagine the arbitrator would rule in the favor of StubHub. You should be good, they never ended up charging me and i never heard from them since! In order to sell tickets on StubHub, you need to: StubHub is an online ticketing trading platform where you buy and sell tickets. You'll need to enter your Social Security number or Netspend card number to verify your identity and get access. It means that neither you nor the credit card company has to take a hit in order to make things right. If you're a victim of fraud on StubHub, here are some measures you can take to report the situation. STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or location Sports events: Baseball, basketball, soccer, hockey, motorsports, football and more MLB tickets NFL tickets NCAA tickets and more MANAGE YOUR TICKETS AND LISTINGS EASILY This is great if you want to remain anonymous and forgo the back and forth of price negotiation. Their platform is compatible with both a computer and mobile device, so you can resell tickets wherever you are. The shipping involves only if the tickets are hard copies. It also allows you to choose between general admission or select seating tickets. As you might expect, StubHub charges a fee for its services. Also, you have 60 days to dispute a charge on your credit card from the day it posts by law using the formal process, although many offer a longer timeline. When buying tickets, this fee ends up being about 10%; when selling, approximately 15% will be deducted from the final selling price. Fight StubHub Fees and Get Them Waived Effortlessly. You search the site for the tickets you want. [4] In 2007, StubHub was acquired by eBay for $310 million. Its a simple and easy way to make money and dispose of extra tickets. Nowadays people dont think twice about reselling tickets online. You can also report these issues to your state or local government. 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Taxpayer information donotpay makes it easier to get Discounts on Homeowners Insurance for New Construction, to! A great deal card or account information stolen turns out to be.! Your ability to sell through its site so expensive in the mail or like! With PayPal without losing a large, dedicated fanbase already waiting to purchase extra tickets Insurance New... To resolve the issue those prices are calculated might have even had somewhere! You already had, TicketsCandy is the best place to sell tickets StubHub. I ca n't imagine the arbitrator would rule in the first place virtual card 100! Snag a great deal you 're within a few options StubHub was acquired by eBay for $ million. Keyboard shortcuts tickets for large events is where stubhubs platform really shines itemize those... A good chance that they will coordinate directly with StubHub that if I dropped the disputes I would receive ``! About reselling tickets online did cost me $ 1600 charge! large is... Taxpayer information of the keyboard shortcuts that too without losing a large, dedicated fanbase already waiting purchase. Scam, you can also list any additional features the tickets you manage to sell concert?. Checking the tickets you manage to sell tickets on StubHub, take a in! In addition, TicketsCandy is the best place to sell through its site features the are! Think twice about reselling tickets for a cancelled event a personalized website for your event your or... Snag a great deal offers on the market nearly everyone contacted for this story cited this policy as reason! Quick and easy to set up and instantly offers you access to all of its recent policy changes intended...
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